Customer Service General Manager

THOMAS CRAWFORD

***** *********** ******, ******** ********** 92562 • Mobile 619-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

B.A. graduate with the business and financial acumen to provide an array of value-added skills

Proven leader with outstanding interpersonal skills and willingness to put team members first

Fast learner with the desire to develop and showcase analytical and problem-solving skills

EXPERIENCE

Fast5 Xpress

General Manager 2021-2023

Oversaw bi-weekly payroll process and ensured accuracy

Managed store staffing levels through the hiring and firing process for 16+ employees

Provided day-to-day oversight to include cash management, purchasing, and mechanical operations

Provided superior customer service ensuring positive conflict-resolution as needed

Discreetly handled employee disciplinary action up to and including termination

Ensured daily staffing needs were met

Managed employee by-law training (safety, harassment, etc.) and on-the-job training schedules

PrideStaff 2020-2021

Warehouse General Labor

Operated label-making machinery

Operated scissor-lift to label shelving in various customer warehouses

ARCO 2019

Cashier

Provided superior customer service

Ensured merchandise remained fully stocked

Maintained zero-dollar cash handling discrepancies

Performed inventory counts

Pony Express 2013-2019

Cashier/Lot Attendant

Provided superior customer service

Maintained zero-dollar cash handling discrepancies

Trained new hires

EDUCATION

Bachelor of Arts in Business Management 2020

National University

Associate of Science in Business Administration 2018

MiraCosta College

COMPUTER SKILLS

Microsoft Office, QuickBooks Pro

ADDITIONAL SKILLS & EXPERIENCE

Time management, Team leader, Supervisor, Self-starter, Troubleshooting, Accounting knowledge

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