Customer Service Appointment Setter
Resume:
Jacomma Coleman
Jacksonville, FL *****
*************@*****.***
Courteous and dedicated individual seeking a rewarding position in the professional field with a well- established organization where I can expand my skills and Being equipped with Excel Microsoft word PowerPoint trouble shooting skills needing no support. Positive communication skills marketing sales and problem solving tactics.
Willing to relocate to: Jacksonville, FL
Authorized to work in the US for any employer
Work Experience
Provider Advocate
Florida Blue/ Guidewell - Jacksonville, FL
January 2022 to May 2024
Work from home training and position:As a provider advocate the responsibilities for this role included processing medical insurance claims. This position included detailed information on eligibility with a variety of medical codes,ICD codes, word terminology, researching members accounts for procedures to be performed. Assisting physicians and nurses with the correct information or code usage to determine particular services needed for patients.Researching multiple sources to ensure members are covered under medical regulations. Implementing correct NPI facilities, overlaps and determining short term or long term hospital stays.Also including cause of various delays and improper information that causes claims to not process. Environment is fast paced with constant calls that require immediate action. Establishing data on remits, appeals and approvals while notating every encounter. Appointment Scheduler
Solera Holdings - Jacksonville, FL
July 2021 to April 2022
Appointment setter particularly arranging and scheduling appointments for State Farm insurance holders glass claims.Accepting frequent call flows in a fast pace remote (WFH)environment.Handling multiple calls while problem-solving adding deductibles and checking for active coverage.In this position avoiding supervisors support with maintaining multiple accounts typing at professional speed working a older software system were essential to accomplish clients requirements.Consulting with clients to determine what department could assist with their needs while shadowing the transfer to ensure a resolution. Customer Service Representative
Conduit Global - Jacksonville, FL
January 2018 to February 2020
Work from home training and position: Call center representative, third party company for Verizon wireless. Remotely Handling inbound calls for customers accounts by accepting payments arranging payments plans prorations troubleshooting various devices setting appointments for in store appointments upgrading plans according to data usage and multiple devices placing orders correcting promotions trouble shooting my system issues etc.
Education
High school diploma or GED
Virginia College-Jacksonville - Jacksonville, FL
January 2013 to September 2015
Associate in Arts
Virginia College - Jacksonville, FL
January 2013 to December 2014
Skills
• Inside Sales
• Outbound Sales
• Upselling
• Sales
• Cold Calling
• Technical Support
• Software Troubleshooting
• Help Desk
• Network Support
• Databases
• Desktop Support
• Active Directory
• Microsoft Windows
• Remote Access Software
• Operating Systems
• LAN
• Microsoft Windows Server
• Linux
• DHCP
• ICD-10
• Medical terminology
• Troubleshooting
• Citrix
• Load Balancing
• Administration (4 years)
• Customer support
• Customer service
• Google Docs
• Computer skills
• VMWare
• VPN
• Microsoft Exchange
• Computer technician/ software :Excel spreadsheet,PowerPoint and Microsoft office and Outlook. Skype and zoom (4 years)
• Typing
• Customer service
• Medical terminology
• ICD-10
• Cold calling
• Time management
Certifications and Licenses
CPR Certification
CompTIA A+
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