Customer Service Administrative Assistant

JENNIFER RICHARDSON

**** *** ****** * **********, AL 35206 205-***-**** *********************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by retail and healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Certifications – CPR, AED, and First Aid.

Communication Platforms – Zoom, Skype, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 60 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Unemployment 06/2024 - present

Applebee’s Bar & Grill – Birmingham, AL 03/2024 – 06/2024

Server / Customer Service

Answer incoming telephone calls and serve a major role in establishing the atmosphere for the guests.

Take and enter orders accurately using Point of Sale (POS) computer system.

Deliver food and beverage items quickly and efficiently in a fast-paced environment.

Stock supplies, accept payments, and operate cash register.

Work as a team to meet and exceed guest expectations.

Earth Angels In-Home Care – Birmingham, AL 01/2024 – 03/2024

Home Health Aide

Provided in-home personal care services based on established care plans.

Assisted with activities of daily living – mobility, personal hygiene, and feeding.

Monitored medication and documented services provided, patient condition, and changes in patient behavior.

Kept household clean and organized, ran errands, and prepared and served meals.

Respected and safeguarded patient’s privacy.

Buds Best Cookies – Hoover, AL 02/2024 – 03/2024

Assembly Worker / Machine Operator

Operated machinery in a safe and efficient manner and in accordance with company procedures.

Inspected finished products for quality and adherence to specifications.

Met production goals and deadlines to maintain schedule and communicated effectively with team members.

ADDITIONAL EXPERIENCE

Stay-at-Home Parent – Birmingham, AL Homemaker 07/2023 – 01/2024

National Health Service Management LLC & Affiliates – Cordova, AL Resident Care Provider 11/2022 – 07/2023

Dollar Tree – Birmingham, AL – Retail Sales Associate / Customer Service 02/2021 – 01/2022

First Choice Temp Agency – Birmingham, AL Banquet Server / Customer Service 01/2019 – 09/2023

Ventura Foods – Birmingham, AL Assembly Worker 11/2018 – 02/2020

First Choice – Birmingham, AL Laborer 01/2015 – 11/2018

Contact this candidate