Customer Service Operations Manager

Location:

Posted:

August 15, 2024

JOSEPH H. PIONTEK, JR

CONTACT

Taunton, Ma 02780

**********@*****.***

PROFILE

Self-employed over the past 13 years with successful goods distribution business driving profitability through strategic growth.

Over 25 years of management experience.

SKILLS

Excellent customer service

Budgeting

Management of inventory and employees

Self-Motivated

EXPERIENCE

Friday Snack-Owner/Operator

2008-present

Distributor of Utz Quality Foods

Order management, inventory control, merchandising, sales and budgeting

Coordination of distribution with Store Management

Doubled weekly sales from $6K to $12K though excellent customer service, reliability, and marketing

Guitar Center-Sales Associate/Warehouse Associate/Assistant Operations Manager/Operations Manager

1995-2008

Ultimately managed 2 locations with a $16 million yearly revenue; was oftentimes requested to assist other stores with operational issues.

Oversaw 45-60 employees based on seasonal sales activity

Day to day responsibilities: accounting procedures, inventory, loss prevention, payroll management, training/supervision and occupational safety

Conducted regular presentations at the quarterly district meetings

Received monthly “Shrink Award” consistently

EDUCATION

Music Tech

1993-1995

Associate degree

Connelly Technical Institute

1989

GED