Customer Service Public Health

Godswill Onyedikachi Nlemchukwu

FCT, Abuja • +234********** • ******************@*****.*** • linkedin.com/in/godswill-nlemchukwu-306942122 Coordinator- Regional Safety

Versatile professional with over 3 years of experience in digital asset trading, operations, customer service, financial management, and marketing. Successfully traded over $2,000,000 worth of digital assets. Skilled at developing strategies to enhance customer service, increase sales, and manage budgets. Additionally, I have a strong background in public health and medical research, reflecting my commitment to improving public health and well-being. Dedicated to leveraging my diverse skills to drive impactful results for organizations and communities. WORK EXPERIENCE

Kachiplug LTD • Zaria, Kaduna • 08/2021 - Present

Head of Operation • Full-time

Madam Jigawa Divine favour Confectionery training centre • Graceland Zaria • 02/2016 - 06/2021

Board of Director • Board

Multiple Bytes Computers Institute,Zaria • 5 Park road, zaria, kaduna • 06/2013 - 12/2013

Intern • Internship

St Lukes Hospital Wusasa • Wusasa, Kaduna • 03/2021 - 08/2021 Intern • Internship

SKILLS

Active listening skills, Budget,

collaboration talent, Computer

proficiency, Customer support,

Delegation, Graphics

designing, Microsoft Office

Suite proficient, Project

Coordination, Time

management, Football,

Reading, Researching, Video

games

EDUCATION

Masters in Public

Health

Ahmadu Bello University

Zaria

06/2024 - 12/2025

Masters of Public health in

view

MBA - Master’s

degree in Business

administration

Nexford University

Washington, DC

08/2022 - 08/2023

B.Sc - Bachelor of

Science in Parasitology

and Entomology

Nnamdi Azikiwe university

Ifite Awka, Awka

GPA: 3.48

07/2017 - 10/2021

WAEC - West African

Senior School

Certificate Examination

Therbow Secondary School

Zaria, Kaduna

05/2014 - 05/2016

JSCE - Junior

secondary certificate

examination

Bethel High School

Graceland Zaria, Kaduna

08/2010 - 06/2013

Plan and monitor day-to-day activities on all Kachiplug platforms and also confirm payments From company account.

•

• Supervises all contract staff and assigns tasks when necessary. Oversee customer support process and customer complaints to solve complaints issues on Kachiplug dashboard.

•

• Review financial information and adjust the operational budget based on advice. Ensures KachiPlug activities are legal and based on conformity to established regulations.

•

• Uses expertise to create marketing campaigns geared toward increased sales. Led successful marketing campaigns that increased KachiPlug sales by 15%, streamlined customer support processes improved response time by 20%, and reduced operational budget by 8%.

•

• Made sure that the company is equipped with the tools it needs to be managed well

• Maintained Madam Jigawa Divine favour Confectionery training Centre resources

• Set general company goals

• Troubleshooting problems with software and hardware

• Participating in meetings with supervisors, staff, and clients

• Design memos and flyers for tech events, seminars, and webinars

• Received urine, blood or other samples for experimentation and analysis

• Managed and operated laboratory equipment

CERTIFICATIONS

McKinsey Forward program • 11/2023 - 04/2024

McKinnsey & Company

Business Foundations • 07/2022 - 12/2022

Nexford university

Ambassador for peace • 09/2022 - 09/2022

Peace Achievers international awards

Certificate of Sponsorship • 03/2022 - 03/2022

HULT international business school

The Humanitarian award • 01/2022 - 01/2022

NIMS foundation Nigeria

Award on Educational enhancement, students support and empowerment in south-east •

05/2021 - 05/2021

SECA Nigeria

Tech Entrepreneur 2021 • 01/2021 - 01/2021

Southern Award Nigeria

First School leaving

certificate

Therbow Primary School

Zaria, Kaduna

08/2004 - 06/2010

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