Information Technology Customer Service

Andra Johnson

Anniston, AL ***** 256-***-**** **************@*****.***

Summary

Dedicated IT professional with extensive experience in troubleshooting, problem-solving, and technical support. Possesses strong knowledge in network design, implementation, and maintenance, with a unique skill set in logistics. Adept in Linux, networking, security, cloud computing, and customer service.

Skills

Technical Proficiency: Linux+, Network+, Security+, Cloud+, Python, Arduino IDE, IoT, Operating Systems, Microsoft Office, InfoSec

Soft Skills: Troubleshooting, Critical Thinking, Active Listening, Customer Service, Adaptability, Problem Solving, Decision Making

Tools and Technologies: Command Prompt, Cloud Computing, Wired, Optical and Wireless Communications, Data Entry

Additional Skills: Virtualization (VMware, Hyper-V), Database Management (SQL, NoSQL), Scripting (Bash, PowerShell), Version Control (Git, SVN), Web Development (HTML, CSS, JavaScript), ITIL (Information Technology Infrastructure Library), ERP Systems (SAP, Oracle), CRM Systems (Salesforce), Data Visualization (Tableau, Power BI), Cybersecurity Practices, IT Project Management

Education

Bachelor of Science in Information Technology and Networking

DeVry University, Anticipated Graduation: April 2025

Associate of Applied Science in Information Technology and Networking: Network Systems Administration

DeVry University

Undergraduate Certificate in Networking Essentials

DeVry University

Relevant Coursework

Introduction to Operating Systems, Critical Thinking and Problem-Solving, Fundamentals of Information Technology and Networking, Fundamentals of Cloud Computing, Fundamentals of Information System Security, Wired, Optical and Wireless Communications, Intermediate Information Technology and Networking

Professional Experience

Production Worker

Amentum, Anniston, AL

August 2023 - Present

- Stripped paint off military vehicle parts.

- Ensured safe and isolated handling of chemicals to maintain environmental safety.

- Prevented contamination of water systems by proper chemical disposal.

Customer Solution Coordinator

W.M Solutions, Anniston, AL

October 2019 – July 2023

- Provided high-quality customer service and technical support.

- Managed databases and performed data analysis.

- Troubleshooted technical issues and updated security protocols.

Regional Truck Driver

Schneider National, Fairburn, GA

July 2019 – September 2019

- Delivered loads safely and securely to customers.

- Ensured proper load security and trailer door locks until delivery.

Production Worker

Honda, Lincoln, AL

October 2018 - June 2019

- Inspected parts for deficiencies and ensured correct installation.

- Adhered to company uniform standards.

Military Experience

Combat Driver (SPC 88M)

United States Army Reserve, Anniston, AL

July 2013 - July 2021

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