Customer Service Agent
Resume:
LISA *+ YEARS M IN GOSSETT CUSTOMER SERVICE
CONTACT
************@*****.***
PROFILE
Energetic Customer Service with 8+ years providing exceptional Customer Service. Meeting customer’s needs and making sure customers are taken care with a positive experience. Passionate about providing a strong relationship with all customers, driving brand loyalty and increasing customer engagement. SKILLS
COMMUNICATION
TEAMWORK
CUSTOMER SERVICE
DECISION MAKING
TIME MANAGMENT
EXPERIENCE
Southwest Airlines
2018-2022
Customer Service Agent to assist customers with account maintenance in loyalty programs. Assist customers with extensive schedule revisions, cancellations, modifications and new bookings. Issue compensation for customers experience. Provide hospitality to customer. Oversee new hires and trained new hires with information and duties of position.
Airport Parking
2016-2018
Assist customer with providing customers an exceptional experience from lot to airport. Provide assistant to customer with luggage with loading and unloading. Maintain a clean comfortable shuttle for customers and employees. Maintained customer accounts for long term customers with finances. Provide bookkeeping for management.
The Church Christian Academy
2006-2016
A school liaison for the academic department. Assist students with academic assignments and counseling. Assist parents with finances and payments. Locate sponsors for students who needed academic help. Assist with field trips and career building activities for students to attend. Plan GED and next steps plans for students. EDUCATION
Technical Vocational
Institute
1994-1995
Studies in Psychology
High School Diploma
1993
New Futures High School located in
Albuquerque, NM
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