Customer Service Executive Assistant

Karrie Ramsey

Fredericksburg, VA

To secure a rewarding position in which I can strive to display the administrative and customer service skills that I’ve ascertained throughout my career and to contribute to a team environment through effective communication, time management and an overall a general commitment to achieving company goals. I took a leave of absence to raise 3 children and was able to work a variety of part time positions when my schedule permitted also enabling me to fulfill a role in which I could strive to contribute to a group as well as to learn new tasks.

Work Experience

Housekeeping

Holiday Inn-Thornburg, VA

June 2021 to August 2023

Cleaned and restocked guest accommodations including attending the high surface areas were disinfected to the standard of CDC during Covid

Night Auditor

Holiday Inn Express and Suites-Thornburg, VA

June 2021 to July 2023

Made reservations, assisted guests with their accommodations, washed and folded guest linens and answered the phone

Executive Assistant

Full-time Verizon Business-Ashburn, VA

April 1999 to December 2007

Supported the VP of the Network Operation Center and his staff of 253 with administrative tasks such as but not limited to; travel arrangements, maintenance of all departmental organizational charts, compiling all employee quarterly evaluation reports, submitting travel and expense reports for employee reimbursement, scheduled and facilitated off site team rebuilding activities and assisted with any administrative functions that were required by the department Education

Two years college in English/communications

North Carolina Wesleyan College - Rocky Mount, NC

August 1997 to January 1999

Skills

• Office Management

• Employee Evaluation

• Microsoft Windows

• Calendar Management

• Microsoft Outlook

• Help Desk

Awards

Star Performance Award

May 2000

Awarded the Star Performance Award, nominated by the Director of the NOC for administrative contributions to the overall department. Awarded $500 bonus and a paid day off. Certifications and Licenses

MS PowerPoint Advanced

August 2002 to Present

MS Excel Advanced

August 2002 to Present

MS Word Advanced

August 2002 to Present

MS Office Advanced

August 2002 to Present

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