Desktop Support Technician

Mr John Dixon

****************@*****.*** 062*******

Address

*** ********** **** ******** **** Atlantis

Cape Town

7349

Profile

I have 7 years’ experience in the field of desktop support,

develop various skills that range from financial institutes to communication. I love problem solving and learning new things

every day. I can adapt to various environments. I love to help people with

their issues and solving it. i have supported up to 1000 users by previous

companies in various countries so i am very goal driven person.

Work experience

PIONEER FOODS Cape town

DESKTOP SUPPORT TECHNICIAN

04/2015

Doing change overs from one domain to another

•Migrate user profiles

•Migrate email accounts

•Changing hardware

•Changing software

•Working with SAP

•Resetting passwords and unlocking account

•Putting clients in correct UO

•Testing software on various desktops and notebooks to see the

speed and performance

•Connecting off secondary screens in meeting rooms

•Building desktop and notebooks for clients

AFRICAN ARETE Cape Town

DESKTOP SUPPORT TECHNICIAN

02/2016 – 11/2016

•Make sure emails are working for clients

•Applications are correct for each department and working

•Pc/notebook are connected to the network and connected to

correct domain

•Ensure the call queue are attended (day to day desktop support

work)

•Sending calls to the correct teams

•Making every workstation have power and components are in

working order

•Meeting rooms are up to date (projectors, speaker, desktop)

are in working order

•Have a minimum of five bullet points and a maximum of ten.

•Anything goes wrong with the user pc or notebook (network,

internet, network)

•Working in Active directory (reset Passwords, disable

Accounts, unlock Accounts etc.

•Making sure projects are done on time

•Working with different teams to get the apps working and get

the proper support they need

•Making sure the Citrix platform for each user is connecting

and the apps in it are published and working fine

•Remote support to different countries and companies by using

Microsoft Lync and TeamViewer

•Making sure users are in correct OU and groups for the

policies to apply to the profiles

•Doing basic backups (putting in the tapes and removing them

and doing paperwork for the offsite storage)

•Basic facilities duties as well (making sure the power is up in running, the aircons are working, projector is serviced in time etc.)

MAITLAND GROUP LTD Cape Town

DESKTOP TECHNICIAN/ JUNIOR NETWORKING

11/2016 – 07/2019

Make sure emails are working for clients

Applications are correct for each department and working

Pc/notebook are connected to the network and connected to correct

domain

Ensure the call queue are attended (day to day desktop support

work)

Sending calls to the correct teams

Making every workstation have power and components are in

working order

Meeting rooms are up to date (projectors, speaker, desktop)

are in working order

Have a minimum of five bullet points and a maximum of ten.

Anything goes wrong with the user pc or notebook (network,

internet, network)

Working in Active directory (reset Passwords, disable

Accounts, unlock Accounts etc.

Making sure projects are done on time

Working with different teams to get the apps working and get

the proper support they need

Making sure the Citrix platform for each user is connecting

and the apps in it are published and working fine

Remote support to different countries and companies by using

Microsoft Lync and TeamViewer

Making sure users are in correct OU and groups for the

policies to apply to the profiles

•Doing basic backups (putting in the tapes and removing them and

doing paperwork for the offsite storage)

•Basic facilities duties as well (making sure the power is up

in running, the aircons are working, projector is serviced in time etc.)

Glacier At Sanlam Cape Town

Desktop Support Tech

01/2021 – 05/2021

Doing rolls out of desktops and laptops on a project

Daisy Business Solution Cape Town

Desktop Support Technician

05/2021 – present

•Applications are correct for each department and working

•Pc/notebook are connected to the network and connected to

correct domain

•Ensure the call queue are attended (day to day desktop support

work)

•Making every workstation have power and components are in

working order

•Anything goes wrong with the user pc or notebook (network,

internet, network)

•Working in Active directory (reset Passwords, disable

Accounts, unlock Accounts etc.

•Making sure projects are done on time

•Making sure users are in correct OU and groups for the

policies to apply to the profile

•Doing day to day desktop support to users

Making sure users can connect to custrack,file director, banking apps, teraco, bpo

Making sure the network is up for them

Doing cabling and patching

Connecting to the project and connecting to the meeting rooms

Giving access to share drives and folders

Giving access and creating pins for the

secure printers on the floors

Doing hardware and software repairs and

installations

Making sure the WIFI is up and running

Setting up email on phones and hardware

devices

Building desktop pcs and laptop

Backing up profiles on the share drives

Supporting the country

Days to day support

Creating accounts

Disabling users

Moving users in the different OU’s

Making sure that the users are connected to the network and

their laptop, pcs are in working order.

Working with apps, custrack, BPO, Pastel and file director

Making sure their banking apps are connecting to the

internet.

Printers are working and on the network.

Do day-to-day service on the printers and are connected to

the different floors.

Setting users up on laptops and pc’s and configure the apps

for the different departments.

Working on the file server and giving permissions

Doing backups of the users’ laptops

Supporting the different regions with the day-to-day support

Supporting the external clients

Doing cabling, crumbing, patching of cables

·

Education

Saxon sea Secondary School

Matric

2001-2006

IT Business Campus Cape Town South Africa

Networking Specialist Diploma

2006 – 2008

A+ Hardware

A+ Software

Networking Technologies

Server Technologies

Linux Technologies

Internetworking Technologies

Cisco CCNA

MCSE 2003 70-270

MCSE 2003 70-290

MCSE 2003 70-291

MCSE 2003 70-293

MCSE 2003 70-294

MCSE 2003 70-298

MCSE 2003 70-284

MCDST 70-271

MCDST 70-272

BITES Technologies Cape Town South Africa

Windows 10

05/2016 – 05/2016

20698: Installing and Configure windows 10

Organisational / Communication skills

Ability to plan, schedule and handle the workload mastered using the ticketing service system.

Teamwork, communicate effectively and work together to achieve a common goal. I acquired these skills in the professional environment thanks to the continued relationship with users / technical teams from other areas.

Contact this candidate