Desktop Support Help Desk
Resume:
Sidney Ashby
North Hollywood, CA 91601
Cell: 818-***-****
********@*****.***
OBJECTIVE
Seeking a responsible position in Desktop Support/Help Desk, that allows me the opportunity to utilize my educational background skills and outstanding communication skills, to complete tasks in an office environment. I have strong, collaborative work ethic. I have extensive troubleshooting skills and able to work with little or no supervision. I feel I qualify for a challenging role to propel my career forward.
EDUCATION
Westwood College – Associate of Science, Computer Network Engineering – March 2007
Westwood College – Bachelor of Science, Information Systems Security – July 2008
Graduated Valedictorian- Associates/Bachelor. Graduated Alpha Beta Kappa
TECHNICAL SKILLS
Install data room hardware/software/devices (Installing on racks, running cable, mapping network drives, CCTV software, anti-virus software)
Install, configure, troubleshoot, and administer client operating system software (Windows 10 home and Windows 10 pro). Perform system re-imaging and refreshing utilizing manufacturer settings.
Ensure that Windows-based workstations and servers comply with established policies, standard licensing agreements, and configuration guidelines.
Experience creating, modifying computer networks (Network mapping, data room switches, routers and firewalls, subnets, public and private networks)
Install/Administrate password keeping software (LastPass, Password Keeper, Google Drive)
Log and track reported incidents extensively and related problems utilizing ticketing software.
Work with third party editing Mac software (troubleshoot functionality, possible difficulties and resolving the problem)
Extensive experience with Microsoft Office, Windows Applications, and MAC Apple hardware and software, functionality and troubleshooting known issues (Driver Updating, software updating, resolving issues in the field.
Experience using Dameware, LogMeIn, TeamViewer software.
Administering Active Directory domain accounts, user creation and E-mail account creation and configuring and administering.
Build, Modify, Upgrade testing rooms (replace speakers, monitors, workstations, sound deadening material.
WORK HISTORY
Insomniac Events Calabasas, CA
IT Support Technician October 2021- May 2024
Under the supervision of the Senior Support technician. Provide end user support in both Mac and PC. Delegated new hires, providing orientation as well as support. Administrate email for all users during on boarding/off boarding. Assist in administrating inventory of company owned items. Administrate company owned software, creation, deletion of users. Administrate Zoom rooms located at headquarters. Provide prompt quick responses while working on a team to carry out tasks in the amount of time given. Ability, to work under minimal supervision, taking ownership of tasks from start to finish. Overall, strong attention to detail, with an impeccable work ethic.
Blu Digital Group Burbank, CA
IT Support Technician September 2019-March 2020
Worked in a post-production facility in the film and entertainment industry. Maintained windows and apple workstations to keep optimal work conditions. Modified/Upgraded windows and apple workstations. Administrated, Active Directory domain and Microsoft Outlook/G-Mail. Administrated Vo-IP phones by upgrading phone platform. Assembled network cable, office furniture in organization. Managed asset inventory of all devices in company. Modify/Upgrade testing rooms for optimal production. Troubleshooted third party software to run in accordance with company standards and workstations. Coordinated IMAC activities and completing office changes/ new hires/ department changes.
UCLA Los Angeles, CA
Desktop Support August 2019-August 2019
Finance Department for UCLA, disconnected workstations, printers, IP phones, scanners and network devices. Relocated and connected at requested destination, coordinated compliant cables managed workstations in a professional timely manner. Verified workstations powered on, network, internet and IP phone connectivity check and verification. Adhered to security principles and promoted safety and professional courtesy to complete deadline.
Amazon Los Angeles, CA
Desktop Support July 2019-August 2019
Catalogued and inventoried workstations within Amazon’s Corporation. Adhered to security regulations and disconnected workstations and peripherals. Relocated PC’s and MAC’s to final location with reconnect and cable managed workstations according to specifications. Ensured all workstations functioned properly within specified deadline.
Disney Glendale, CA
Desktop Support April 2019-August 2019
Disconnected computers and MAC’s, Cisco phones and network devices. Relocated IT equipment to new location, reconnected computers and MAC’s to specified networks. Catalogued and inventoried departments computers assisted lead technicians with assets to complete assignments.
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