Customer Service Representative
Resume:
Tierra Daniels
Henderson, NC *****
***************@*****.***
MOTIVATED CANDIDATE SKILLED IN PROVIDING EXCEPTIONAL CUSTOMER SERVICE, ACCURATELY HANDLING CASH AND CREDIT TRANSACTIONS, AND MAINTAINING A NEAT AND ORDERLY CHECKOUT AREA. COMMITTED TO HELPING CUSTOMERS FIND WHAT THEY NEED AND PROVIDING A PLEASANT SHOPPING EXPERIENCE.
I WAS HEAD OF MY QUE WORKING FOR APPLE AT CONDUENT I HAVE YEARS OF EXPERIENCE WITH CUSTOMER SERVICE ALSO CUSTOMER CARE. FANTASTIC COMPUTER SKILLS . Work Experience
Broker Support
BroadPath Healthcare Solutions WFH-Henderson, NC
April 2023 to October 2023
Customer Service Representative assisting brokers with accurate information regarding client health insurance information for various insurance types (Medicare, Medicare advantage, Medicaid, Commerical).
We assisted with eligibility checks, commission for brokers, broker training information/access, and general plan information.
Maintained accurate records of client information, including contact details, policy documents, payment histories.
Attended seminars, conferences, and webinars to stay abreast of new developments in the field. Researched and maintained up-to-date knowledge of the insurance industry. Analyzed insurance policies to verify compliance with state and federal regulations. Calculated premiums and established payment method. Actively participated in team meetings discussing current projects or identifying areas requiring improvement within the department.
Maintained accurate records of client transactions, including account information and documents. Teacher
Little paws day care-Henderson, NC
December 2022 to January 2023
Each morning my room would start off with breakfast and then we go into carpet time, our days of the weeks what month and year it is we have art time, story time and also centers we have lunch then nap time. I loved my class room.
Personal Shopper
BELK STORES, INC. (FORMERLY J.B. WHITE)-Henderson, NC April 2022 to January 2023
Select different customer names to see what they have purchased, and then I would find that exact item in the store and once I find that item I would package the item and mail it to that customer . Cashier
Cacker Barrel-Henderson, NC
October 2021 to April 2022
Checking customers out with the food and or products they would like to purchase in the retail store. Selector
TRAVELING TEAMS-New York, NY
May 2021 to July 2021
Selecting the correct food or drink product to be packaged and sent out from freeze to dry items Customer Service Representative
Insight Global-Henderson, NC
November 2020 to April 2021
Assisting customer with their insurance, answering questions updating customers information. This job will be over the 31 of December and I'm looking for a new job Shipping and Receiving
Cashier/Customer Service
Lowes-Henderson, NC
March 2020 to September 2020
Assisting customers with the items they want to purchase or helping customers select the items they would like to purchase and also keeping a well clean area and keeping drinks stocked up Picker/Packer
Revlon-Oxford, NC
April 2019 to August 2019
Packing product into boxes and picking products from shelves to pack in to boxes also making up boxes, and completing the orders that come in the computer screen Mail Sorter
UPS-Butner, NC
July 2018 to February 2019
Sorting mail offline
Housekeeper
Senior citizens rest home-Henderson, NC
September 2017 to December 2017
Clean the rooms and bathrooms of the patients I assigned to. Customer Service Representative
Conduent-Raleigh, NC
October 2016 to August 2017
Assisting customers with their IOS devices. Such troubleshooting and also scheduling appointments to their nearest Apple Store.
Education
High school diploma
Southern Vance High School
August 2012 to June 2016
Skills
• Packing (2 years)
• Warehouse Associate
• Picker Packer (Less than 1 year)
• Picking Packing
• Shipping
• General Labor
• Picking
• iOS
• Android
• Microsoft Windows
• Typing
• Customer support
• Operating Systems
• English
• Customer service
• Health care
• Cash handling
• Technical support
• Mac OS
• Microsoft SQL Server
• Communication skills
• Sales
• Customer service
• Computer skills
• Cash register
• Retail sales
• Cash handling
• Technical support
• Windows
• iOS
• Childcare
• English
• Android
• Regulatory compliance (4 years)
• Equipment monitoring (6 years)
• Computer Networking
Certifications and Licenses
Driver's License
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