Technical Support Computer Science

FRANK CARLOS SYMPHORIEN

***** ****** **, ** ***** · 407-***-**** · ***********@*******.***

**EDUCATION**

**East Ridge High School**

Graduation: May 18, 2022, Clermont, FL

Weighted GPA: 3.71

**Advanced Placement Courses**

- World History Modern (2019)

- Computer Science Principles (2020)

- English Language & Composition (2021)

- Calculus AB (2022)

- Psychology (2022)

- English Literature (2022)

**Florida Atlantic University**

2022 - 2023 (Transferred), Boca Raton, FL

Bachelor of Arts in Computer Science

**Valencia Community College**

Associate of Arts Degree

Class of 2024, Orlando, FL

**PROFESSIONAL SUMMARY**

Technologically-savvy professional with a strong

foundation in computer science and a deep interest in cybersecurity. Proficient in customer service and legal software, experienced in technical support, and eager to leverage skills and passion for technology in a cybersecurity role. Currently striving for

CompTIA A+, CompTIA Security+, and Network+

certifications and seeking internships or

apprenticeships.

**PROFESSIONAL EXPERIENCE**

**CSR, Conduent Sunpass**, Orlando, FL

Jan 2024 – Present

- Assist customers with Sunpass account inquiries, providing high-quality service.

- Resolve billing and account issues, ensuring

accuracy in updates.

- Manage a high volume of calls efficiently.

**Tech Support, Nejame Law, P.A**, Orlando, FL

June 2021 – Dec 2023

- Managed client files related to TPS, AOS, DACA,

and EAD.

- Conducted bilingual client meetings, prepared

legal documents.

- Provided technical support for various software

platforms.

**SKILLS**

- **Legal Software:** Docketwise, Law Logixs

- **Microsoft Office:** Word, PowerPoint, Excel

- **Adobe:** Document management, editing

- **Remote Work:** Citrix, Dropbox

- **Technical Support:** Troubleshooting, software operation

- **Customer Service:** Handling inquiries, issue

resolution

- **Social Media:** Networking, event promotion

- **Cybersecurity:** Aspiring proficiency

**ACTIVITIES**

**Youth Worship Co-Leader and Lead Musician**,

Refugio De Amor, Astatula, FL

2016 – Present

- Lead guitarist, saxophonist, vocal co-lead; direct rehearsals, lead weekly worship.

**Musician and Vocalist**, Refugio De Amor,

Astatula, FL

2015 – Present

- Lead guitarist, saxophonist; assist with rehearsals, lead Sunday services.

**Editor and Assistant Producer of Digital

Content**, Refugio de Amor, Astatula, FL

2020 – Present

- Develop and edit streaming content using iMovie

and Switcher Studio.

**Freelance Anime Art, @WingedGalaxy855**

2019 – Present

- Create and promote anime art via social media.

**COMMUNITY SERVICE**

**Relief/Care Package Assembly**, Refugio de

Amor, Astatula, FL

2015 – Present

- Prepare care packages for families in need in El Salvador and Venezuela.

**LANGUAGE**

- Fluent in Spanish (reading, speaking, and writing)

- Learning Japanese through self-study

**INTERESTS**

- Cybersecurity, computer science, music, anime,

drawing, reading, video games, Japanese culture

Contact this candidate