United States It Support
Resume:
Craig Edwards
IT Support Engineer
Longmont, Colorado, United States
*****.*******.**@*****.***
WORK EXPERIENCE
October 2023-February 2024
IT Support Engineer
AvistaHealth
Louisville, Colorado, United States
● Updated hardware inventory for medical enterprise environment
● Upgraded and configured new workstation fleet
● Troubleshooting and break-fix in medical enterprise environment
● Configured and installed NFC technology
● Schedule coordination and appointment management across medical enterprise environment April 2019-September 2023
Medical Manufacturing Quality Assurance Engineer
Tecomet
Boulder, Colorado, United States
● Optimized business manufacturing and technology processes
● Developed documentation for FDA compliance and auditing
● Trained new employees on specialized technologies and processes
● Software break-fix and troubleshooting on production equipment
● Collaborated with mechanical engineering to optimize equipment specifications March 2019-April 2019
Office Technology Installer
Black Hills Energy
Denver, Colorado, United States
● On-site installations of company PC workstations
● Installation of ergonomic desks with multi-monitor displays
● Local Area Network installation and configuration
● Successfully delivered complete installation according to timeline January 2019-March 2019
Office Technology Installer
ARC Worldwide
Longmont, Colorado, United States
● On-site installations of company PC workstations
● Installation of ergonomic desks with multi-monitor displays
● Local Area Network installation and configuration
● Successfully delivered complete installation according to timeline November 2018-January 2019
Identity and Access Administrator
State of Colorado
Denver, Colorado, United States
● Active Directory Users and Computers administration
● Cross domain user migration in Active Directory, Computer Associates Service Desk and Google G-Suite
● Off-boarded inactive users across internal systems May 2018-October 2018
Assistant Manager
Plaza Convention Center
Longmont, Colorado, United States
● Assisted business and special events clients with setup and tear down
● Point of contact for vendor relationships
● Performed routine checks of building security and job site safety April 2017-November 2017
Migration Engineer
Microsoft
Boulder, Colorado, United States
● Successfully migrated 22 companies from various environments into Office 365 cloud
● Migrated Storage, Intranet, Email, Contacts and Calendars from existing systems to the Office 365
● Trained other technicians and created technical support documentation
● Worked with administrators to troubleshoot network, hardware and software for Microsoft Office 365
● Configured Windows Server integration with Microsoft cloud services May 2016-August 2017
IT Systems Administrator
Kelly Services
Denver, Colorado, United States
● Processed IT support cases with end users
● Troubleshot computer networking
● Researched and identified root causes to resolve technical support cases
● Imaged laptops at scale for entire organization with Windows 7
● Installed and configured applications
● Managed user identity and role-based access controls (RBAC)
● Prepared Active Directory for Azure AD Connect cloud integration (ID-Fix) August 2011-February 2016
Systems Hardware Customer Support
Oracle
Broomfield, Colorado, United States
• Supported Enterprise server systems, enterprise storage and Cisco network appliances
• Collaborated across departments to resolve issues delivering top-tier support
• Tested networking appliances and monitored firewall events
• Performed Identity Access Management procedures
• Created and audited knowledge base articles for enterprise production environment April 2005-August 2011
Storage Hardware Customer Support
Hewlett Packard HP
Broomfield, Colorado, United States
• Supporting Tape Automated Libraries and Drive Hardware for data storage
• Monitoring and modifying IAM for customer security and rights
• Communicating with various company departments to expedite resolutions
• Collaborating with other departments to share in successful resolution
• Developing / sharing internal documentation for processes April 2000-April 2005
Help Desk Support Technician
Sun Microsystems
Broomfield, Colorado, United States
• Monitored/reported network issues and updated notification page for all service outages
• Escalated tickets/calls and properly routed tickets to correct admin teams for prompt resolution
• Answered customer calls, created Service Desk tickets for worldwide employees and management July 1994-April 2000
Software Manufacturing Technician
IBM
Boulder, Colorado, United States
• Enterprise Systems Software Manufacturing lead for custom software build process
• Audited manufacturing processes for ISO/9000 Quality Process Compliance
• Supported IBM mainframe, AIX (Unix) and Desktop platforms
• Service Delivery and Support, including change management, Service Desk and SLA's EDUCATION
-Current
College preparatory
Faith Baptist High School
United States
Faith Baptist High School - College preparatory, High school diploma
-Current
Certificate
Bob Jones University
United States
Bob Jones University - General studies, core classes Boulder Valley Voc - Tech - Advanced Machining Certificate
-Current
Certificate of Computer Operator Fundamentals
Front Range Community College
United States
IBM Education- Certificate of Computer Operator Fundamentals Front Range Community College - Industrial Arts Program SKILLS
Identify Issues Technical Support Computer Workstations Auditing Equipment Specification Manufacturing Mechanical Engineering Quality Assurance Ergonomics Local Area Network (LAN) Network Configuration Management Customer Support/Service Microsoft Active Directory Computers Vendor/Supplier Relations Cloud Computing Intranet Microsoft Windows Server Access Control Microsoft Windows Azure Computer Networks Microsoft Windows 7 Cisco Network Systems Identity Data Management Knowledge Base Computer Servers Data Storage Documentation Protective Services Computer Storage Hardware Microsoft Windows Operating System Microsoft Windows XP Telephone Skills Help Desk IBM AIX Operating System Change Management Manufacturing/Industrial Processes Service Delivery Unix Operating Systems Arts Business Processes Cryptography IBM Mainframe Machining Mac Operating System Microsoft Product Family Microsoft Office Mobile Devices Onboarding Oracle Process Improvement Vehicle Fleets Near Field Communication (NFC) Plan Meetings Calendar Management Healthcare Quality Health Insurance FDA (Food and Drug Administration) Staff Training Hardware Installation Systems Administration/Management Computer Services Safety/Work Safety Support Documentation Technical Writing Microsoft Outlook Microsoft Word Microsoft PowerPoint Microsoft Excel Network Administration/Management Network System Hardware Microsoft Windows System Administration Information Technology & Information Systems Information Systems/Technology IS/IT Administration Root Cause Analysis Laptop PC Software Installation Systems Hardware Hardware Administration NetApp Storage Systems Problem Solving Skills Network Testing Production Systems Network Monitoring Network Support Server Support Firewall Appliances Corporate Communications People Management Build Management ISO 9000 Manufacturing Systems Process Manufacturing Manufacturing Audit Service Level Agreement (SLA) Desktop PC ISO (International Organization for Standardization) Recycling British Standards Institute (BSI) IBM Product Family Computer Certifications StorageTek Process Quality Business Support Standard Operating Procedures (SOP) CERTIFICATIONS
ISO/14001 Environmental Recycling Process Auditor - certified by BSI/IBM IBM Education- Certificate of Computer Operator Fundamentals StorageTek Automated Tape Library Systems - Professional ISO/9000 Process Quality Auditor - certified by BSI/IBM Windows Operating Systems XP/ - Advanced
LANGUAGES
English - Intermediate
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