Customer Care Service

Experience

Humach Belle Glade, Florida

Customer Care Representative 02/2023 - 05/2024

Collected and documented customer feedback to help improve products and services. Promoted additional products and services through upselling and cross-selling techniques. Followed up with customers to ensure satisfaction and address any further needs. Created reports on common customer issues and feedback for internal review. Stayed informed about company products and services to provide accurate information to customers and team members. TMS Call Center Belle Glade, Florida

Customer Service Representative 06/2022 - 01/2023 Doing inbound calls, selling Magazines to doctor office LiveOps Nation Belle Glade, Florida

Customer Care Team Member 02/2019 - 05/2022

Responded promptly and professionally to customer inquiries via phone, email, chat, and social media. Resolved customer issues and complaints by identifying problems and providing effective solutions. Assisted customers with product use, setup, and troubleshooting. Processed orders, returns, and exchanges accurately and efficiently. Maintained and updated customer records, ensuring all information was current and correct. Skills

Customer service, Communication skills, Writing Skills, Hospitality, Windows, Billing, Microsoft Office, Caregiving Education

Miami Dade College Miami, FL

Nursing 09/2018

Graduated summa cum laude—3.7+ GPA

Consistently made the Dean’s List for academic excellence throughout the nursing program. Implemented a follow-up system that increased customer retention by 20%, ensuring repeat business and customer loyalty.

Valentino Antoine

407-***-**** ***********@*****.*** Belle Glade, Florida