SEO Executive

Location:

Posted:

August 14, 2024

JANKI PATEL *****.*********@*****.***

As an SEO executive with 3.5 years of hands-on experience, successfully navigated the dynamic landscape of search engine

optimization. Expertise lies in implementing strategic SEO initiatives to drive organic traffic, enhance online visibility, and

optimize website performance. Additionally, I have experience as a Customer Service Representative, where I honed my

communication, problem-solving, and customer relations skills, ensuring a high level of satisfaction and efficient issue resolution.

With a proven track record of optimizing websites for improved rankings and user experience, I am dedicated to leveraging my

diverse skills to contribute effectively to the growth and success of any digital marketing or customer service team.

SKILLS

Verbal Communication Quick learner Problem-solving aptitude

Hardworking Time management abilities Product and Service knowledge

WORK EXPERIENCE

E Intelligence

SEO Executive and Customer Representative - Sep 2022 – Jan 2024

·Successfully managed and executed over 10 projects.

·Managed incoming calls from clients seeking assistance with orders or other requests.

·Answered clients' questions about the purposes and details of service plans and strategies.

·Created reports outlining progress made in achieving customer service goals.

·Analyzed customer feedback data to identify areas for improvement in customer experience.

·Managed both on-page SEO and off-page SEO involving assigning tasks to team members

·Maintained up-to-date knowledge of industry developments, trends, regulations, and best practices

·Consistently producing and posting on-site blogs directly on the website to improve its relevance and engage users.

·Organized monthly guest posts, collaborating with external platforms to expand the website's reach and engage a

broader audience.

·Addressed SEO technical fixes, identifying and resolving website issues to ensure optimal functionality and user

experience

Maskoid Technologies Pvt LTD

SEO Executive and Customer Representative - Oct 2020 – Sep 2022

·Developed numerous SEO campaigns for websites featuring intricate media and substantial structures.

·Developed strong relationships with clients by responding quickly to inquiries and resolving issues promptly.

·Participated actively in team meetings and discussions about improving customer service standards.

·Elevated rankings from the third page to the top five positionsfor highly competitive keywords across various niches.

·Stayed up to date with the newestSEO guidelines and trends.

·Analyzed customer feedback surveys to develop strategies that improved customer satisfaction ratings.

EDUCATION

2016 - 2019 2014 - 2016

Navrachana University Don Bosco High School

Bachelor of Business Administration Higher Secondary Education