Customer Support Service
Resume:
MARY NYAMBURA NDUATI
Customer Relationship
Management
Exceptional Problem-Solving
Abilities
Effective Communication Skills
Conflict Resolution Expertise
Team Collaboration and Leadership
Upselling and Cross-Selling
Techniques
Multitasking and Time Management
Adaptability and Flexibility
Continuous Process Improvement
Key Competences
**********@*****.***
7020 Sand Wadge Cir
Kennesaw, GA 30144 - USA
Dedicated and results-driven customer
service professional with several years
of experience in providing exceptional
customer support and cultivating strong
client relationships. Proven track record
of exceeding customer expectations and
consistently achieving high customer
satisfaction scores. Adept at identifying
customer needs, resolving issues
promptly, and delivering solutions that
drive revenue growth. Strong
communication and interpersonal skills,
combined with a commitment to
delivering top-tier service, make me an
asset to any customer-centric
organization.
NURSE AIDE TRAINING COVENANT C.N.A SCHOOL-USA GA Mar 2024
Course: Licensed Certified Nurse Aide
National CPR Foundation
Aug 2023
Course: Standard - CPR/AED/First Aid
WINE & SPIRIT TRAINING Napa Valley Wine Academy - USA Oct 2016
Course: WSET Level 2 certification of wine sommelier and spirit Chartered Institute of Environmental Health - Bahrain April 2016
Course: Certificate in Level 1 Fire Safety
American Heart Association - Bahrain
March 2016
Course: Certificate in First Aid Heart saver, First Aid CPR & AED Al-Safari Five Star Hotel, Tower, Residence and Fitness 2010 - 2011
Courses: Certificate of ISO-IMS Certified
Certificate of HACCP Awareness/Personal Hygiene
Certificate Don’t Sweat the small stuff
Problem solving Workshop
Kenya Utalii College
2003 - 2004
Course: Certificate in Catering & Hospitality
Kamahuha Secondary School
1999 - 2002
Course: Kenya Certificate of Secondary Education.
Mukang'u Primary School
1991 - 1998
Course: Kenya Certificate of Primary Education
EDUCATION
C u s t o m e r S e r v i c e
©AZURIUS - My-resume-templates.com
PROFILE
Reading Novels
Playing Keyboard
Making Friends
Reading
Traveling
INTERESTS EXPERIENCE
Certified Nursing Assistant Private CNA
2022 to date
Retail Wine Specialist Gulf Brands International Feb 2018 - Oct 2021
Duties.
Wine Knowledge
Customer Assistance
Wine Selection
Tastings and Events
Customer Education
Sales and Upselling
Customer Engagement
Merchandising
Problem Resolution
Cleanliness and Organization
B.M.M.I - La vinoteca Barcelona/ Café Ámsterdam
Mar 2013 - 2017
Position: Waitress/Hostess/Customer Service/Wine Sommelier Foster Hotel Diva & Fitness - Bahrain
2011 - 2012
Position: Customer service/Room Service Order taker Al-safir five star Hotel, Tower, Residence, Fitness- Bahrain Period : 2010 - 2011
Position: Room Service Order taker/Cashier/Supervisor Receptionist/ Customer Service
Petrizo Restaurant
Period : 2004 - 2005
Position: Waitress / Cashier
Winkers Pub & Restaurant
Period : 2006 - 2010
Position: Waitress / Cashier
REFEREES
MR. Zablon Loushouack
Senior Sous Chef
BMMI- La Vinoteca restaurant
P.O.Box 828 Manama
Block338,Adilya,Barhrain
Tel:+973-********
E-mail: **********@*****.***
Mr Sive Prasad
Gulf Brands International
Sales manager
P.O. Box 26535 Manam
Tel:+973-********
Mbl:+973-****-****
*****@***********************.***
MRS.Bency Jayapaul
BMMI
H.R Specialist,
P.O. Box 828 Manam
Tel:+973********
Mbl:+973-********
E-mail :*********@****.***.**
MR.Kimani Kinyua
Director winkers pub & restaurant
P.O. BOX 580**-*****
Nairobi Kenya
Tel:+254***-***-***
Contact this candidate