1St Shift Receiving Clerk

Charisma “Levi” Sua

*** ****** ***** ******, **.*2571 801-***-**** **********@*****.***

A driven professional and ‘Trainer Apprentice’ with 4+ years in management positions. Highly engaging, detail-oriented and patient, proficient at Learning Management System (Bridge). Strong written & verbal communication skills, and adept at managing time & exceeding expectations.

SKILLS & ABILITIES

Comfortable with public speaking, with the intention to develop into a skilled facilitator

An enthusiastic, creative team player with lots of initiative, who has a positive and credible personality

Excellent attention to detail

Excellent organizational ability

Good planning, time-management, and prioritization skills

Self-starter with good initiative and flexibility

Quick learner with curiosity to ask questions and resourcefulness in finding answers

Self-starter with a strong work ethic and an ability to work with minimal oversight

Team player, with the ability to build good working relationships

Proficient with MS Office Suite and Zoom

PROFESSIONAL EXPERIENCE

Dispatcher for Postwire Field Techs / Spectrum Contractor Multi-Comm 01/2023 – Current

Moreno Valley, CA.

Reaching out to assigned Techs each morning to confirm their assigned routes aka appointments for the day.

Scrub through incoming emails and ongoing chats from clients and customers requesting updates on their past, current and pending installations.

Field incoming calls from customers requesting updates on their current and pending install appointments including eta for our Techs.

Field incoming calls from Techs requesting further details about past, present and pending installation accounts including what issues the customers are having with their internet, cable and phone services.

Utilize Tracking Systems to track assigned Techs throughout the day so that way we can provide timely updates for our Clients & Customers on the eta for our Techs to their assigned appointments for the day.

Answer all incoming emails and chats in a timely manner to provide any requested feedback and reported updates of customers install history service issues.

Call Dispatcher /Fielding incoming calls A Better Answering Service 02/2022 – 12/2022

Mapleton, UT

Affinity for customer focused work

Answering inbound calls for senior living centers, hospitals, medical examiners, tech support, apartments and resort facilities.

Assist callers with connecting them to our direct client contacts who can further assist them with their various needs.

Establish and maintain positive and effective working relations with all of our clients and their customers.

Document all calls and submit messages to our clients via SMS or email detailing the purpose of each call received.

Update all necessary client information into our call database during each shift.

Insurance Advocate 2/Trainer Apprentice Go Health LLC 09/2020 – 12/2022

Lindon, UT

Handling inbound/outbound calls and answering questions from members interested in Medi-Care and connect clients with appropriate party

Assist with special projects and additional duties as assigned by management

Establish and maintain positive and effective working relations with other associates and clients

Help new hires during their nesting period or second week on the job and assist them with on call shadow training sessions.

Sales Manager Best Western Inn Plus 01/2020 – 05/2020

Provo, UT

Assist with creating the hotel travel plan for all events

Analyzing, reporting and improving on performance, growth and sales

Identify opportunities to increase hotel sales and income, work directly with client to implement and drive hotel programs

Responsible for working with hotel partners to provide rooming lists for all events and booking individual reservations for event week travel

Willing to work with a wide variety of cultures

Train all Front Desk Team to properly report and track all Hotel Reservation & Event Sales Daily

Worked closely with local businesses in helping introduce guests to various local attractions & businesses.

Front Desk Manager Courtyard by Marriott 04/2018 – 01/2020

Provo, UT

Create and build an environment that emphasizes motivation, empowerment, and teamwork

Assists with employee and leader planning, recruitment, selection and development through goal development and coaching

Work closely with management to ensure that the communication among all departments is frequent and clear

Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction

Conduct financial and policy and procedure audits

EDUCATION:

Utah Valley University – Orem, UT – some coursework completed

General Studies. Major - English Studies

Wiley College – Marshall TX – some coursework completed

General Studies. Major - English Studies

Manuel E. Dominguez High School – Compton CA

High School Diploma

Contact this candidate