Customer Service Project Management

Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross- functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Skills

Time management, Bilingual, Customer service, Leadership, Documentation review, Computer literacy, Communication skills, Microsoft word, Microsoft excel

Experience

eHealthScreenings - A Premise Health Company San Antonio, Texas Coordinator, Scheduling 09/2022 - 03/2023

Fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation. Assist in managing our technician scheduling for upcoming health screening events. Set-up and continually coordinate staffing and assist in maintaining Technician payroll. Maintain a good relationship with all contract staff, develop relationships, and establish contracts with Staffing Agencies. Ability to memorize and recall Technician details and/or history. Assist Staffing Manager as needed with various staffing needs. Ability to take and field emergency phone calls on occasion and work independently to identify and solve unforeseen issues; requires acute problem-solving skills.

Alamo Colleges- Northwest Vista College San Antonio, TX Senior Student Success Specialist 05/2019 - 02/2022 Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.

Worked with departments across the company, including marketing and project management, in developing innovative ideas, new initiatives, products, and services.

Offered strong customer service skills, keeping customers satisfied and contributed to increasing enrollment annually. Developed relationships with new staff members and assisted existing staff members in their career development process.

Provided customer service and was involved in training new and existing team members each month. Continually updated a leadership resume and honed skills by participating in various management trainings. Education

The University of Texas Health Science Center at San Antonio San Antonio, TX Bachelor of Science Respiratory Therapy 05/2025

Northwest Vista College San Antonio, TX

Associates of Science 08/2020

Graduated 3.6+ GPA

Member of Phi Theta Kappa

Volunteer Experience

Islamic Center of San Antonio (06/2014-09/2018)

MCECC & Almadinah Masjid (06/2015- 06/2019)

University Health Systems Floater (12/2017- 03/2018) SAMMinistries (05/2021- (05/2021- present)

Syeda B. Farooq

210-***-**** ***********@*****.*** San Antonio, Texas Awards

Touchstone Champion Award- Integrity (09/2020)

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