Customer Support Specialist

SKILLS

Effective Communication

Time Management

Administrative Efficiency

Technical Skills

Troubleshooting

Interpersonal Skills

Conflict Resolution

Adaptability

Problem-solving

Customer Support

EMPLOYMENT HISTORY

Patient Care Coordinator

Serenity Mental Health Centers, Lakewood, CO — Nov 2022 - Mar 2024 Guest Relations Specialist

Grand Salon & Spa, Denver, CO — Sep 2020 - Jan 2024 Server

Hapa Sushi, Denver, CO — Mar 2021 - Aug 2022

Server

Izumi Japanese Restaurant, Eugene, OR — Mar 2019 - Sep 2020 Senior Server

Tasty Thai Kitchen, Eugene, OR — Jun 2017 - Mar 2020 Sales Associate

Hirons, Eugene, OR — May 2015 - Jun 2017

Denver, United States, 80220 • 541-***-**** • *************@*****.*** Jade Reynolds

Customer Support Specialist

Customer Support Specialist with 8+ years of experience in improving patient and guest relations through effective communication and empathetic problem-solving. Skilled in conflict resolution, time management, and data management, with a proven ability to reduce errors and enhance efficiency. Dedicated to using technical skills and multitasking to increase customer satisfaction and streamline services. Streamlined administrative processes, reducing wait times and improving clinic efficiency. Provided empathetic patient support, fostering trust and enhancing clinic atmosphere. Managed patient records with precision, ensuring accuracy and confidentiality, reducing errors by 15%.

Managed multi-line phone system, ensuring effective communication and reducing missed calls by 30%.

Monitored appointment schedules, reducing booking errors and enhancing operational efficiency. Coordinated with spa therapists and stylists to ensure seamless service delivery, resulting in a notable increase in positive client feedback.

Enhanced customer loyalty through strong relationships, leading to increased repeat patronage. Conducted timely check-ins to ensure meal satisfaction, resolving issues swiftly. Boosted customer satisfaction by addressing concerns promptly and effectively. Ensured order accuracy through clear communication with kitchen staff, earning 8 customer recommendations.

Efficiently managed large party tables of over 20 guests, ensuring smooth service. Achieved a 25% increase in repeat customer visits by providing exceptional service and personalized dining experiences.

Trained and mentored new staff, improving team performance and service quality. Resolved customer complaints promptly, maintaining high satisfaction rates. Coordinated with kitchen staff to ensure timely and accurate order delivery. Assisted customers with product selection, boosting sales and enhancing customer satisfaction. Processed transactions efficiently, reducing wait times and improving store operations. Maintained product displays, ensuring an inviting shopping environment for customers. EDUCATION

Business Communications

Lane Community College, Eugene, OR — 2017 - 2019

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