Customer Service Logistics Management

GT

GRASIELA TORRES

*************@*****.*** 209-***-**** Modesto CA

Dynamic and resourceful professional with a proven track record in problem-solving and logistics management from Tesla, complemented by extensive experience in customer service and operations as a flight attendant with United Airlines. Adept at managing complex logistical challenges, optimizing processes, and delivering exceptional customer service in high-pressure environments. Seeking to leverage a unique blend of skills and experience to drive operational excellence and enhance organizational efficiency.

Logistics Management

Problem Solving

Emergency Response Coordination

First Aid

Issue Resolution

Schedule Management

FAA Regulations

Safety Procedures

Customer Service Excellence

Data Analysis and Forecasting

Emergency Protocols and Safety Procedures

Team Collaboration and Training

Time Management

United Airlines San Francisco, CA

Flight Attendant

09/2022 - 07/2024

Delivered exceptional customer service to passengers on domestic and international flights, maintaining a high level of satisfaction and safety Managed in-flight operations, including handling emergency situations, coordinating with the flight crew, and ensuring compliance with airline regulations

Developed and executed training programs for new flight attendants, focusing on emergency protocols, customer service, and operational efficiency

Demonstrated strong problem-solving skills by addressing and resolving passenger concerns promptly and effectively.

Tesla, Inc. Lathrop, CA

Logistics and Problem-Solving Specialist

06/2020 - 07/2022

Spearheaded logistics strategies to streamline supply chain operations, resulting reduction in delivery times and increase in overall efficiency Implemented innovative problem-solving techniques to address and resolve complex operational issues, contributing improvement in team productivity

Collaborated with cross-functional teams to develop and execute plans for optimizing inventory management and reducing costs Analyzed data to forecast demand and manage resources effectively, ensuring timely delivery and minimizing disruptions. Modesto High School Modesto, CA

High School diploma

Professional Summary

Skills

Professional Experience

Education

01/2014

CPR certified

FAA Flight Attendant Certification – Federal Aviation Administration, 2022-2024 Recognized as “Employee of the Month” at Tesla for outstanding performance in logistics management, March 2021. Awarded multiple recognitions by customers at United Airlines for exceptional customer service and safety management, 2023-2024.

Certifications

Achievements

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