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Customer Service Qatar Airways

Location:
Calgary, AB, Canada
Posted:
August 14, 2024

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Resume:

TAFARA MANGURE

Mobile: +1-403-***-****

Email: *************.**@*****.***

Address: Apt 703 727 6th Av SW Calgary, Alberta T2P0V1

Personal details

Language: English

qualifications

Great knowledge of international tourism and hospitality

Youthful and yet very mature, willing to learn and grow; Passionate about achieving a challenging position that allows meaningful contributions to a business’ success.

Persistent and driven; acquired BCOM degree.

Excellent computer skills, applications related knowledge of windows applications including Microsoft Office Applications (Word, Access, Excel and PowerPoint)

Quality leadership, interpersonal, planning and communication abilities and sales skills

WORK HISTORY

Montage Palmetto Bluff Resort, USA (Assistant Rooms Director) 14 February 2023 to 01 February 2024

Responsible for providing timely and professional reservation services

Process all direct and third-party reservations in a timely and efficient manner

Process all group reservations and group rooming lists in a timely and efficient manner

Process guests' deposits and receive payments

Make, confirm, cancel and change reservations

Promptly and courteously attend to telephone calls and direct as appropriate

Provide information on hotel facilities and services

Qatar Airways ( Director of Food and Beverage) 04 November 2016 to August 2022

Delivering a high quality of standard food and beverage service to all premium passengers in all parts of the Hamad International Airport Lounges.

Providing high level of customer service, with emphasis on increasing brand value at all times.

Communicating and working together with other team members assigned in different areas such as the kitchen, stores and operations with the objective of seamless integration of duties and functions.

Contributing exceptional product knowledge to promote Premium Services and Qatar Airways products and assisting the customers in all of their inquiries.

Undertaking general or special duties as required by the Supervisor/Lounge Manager.

Liwa Minor Food and Beverages, The Coffee Club Dubai, UAE (Restaurant Manager) 07 January 2015 to 30 September 2016

Recruiting, training and supervising staff.

Agreeing and managing budgets.

Planning menus.

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

Promoting and marketing the business.

Overseeing stock levels.

Ordering supplies.

Producing staff rotas.

Crowne Plaza Monomotapa Hotels and Resorts (Assistant Food and Beverage Manager) 01 November 2009 - 20 December 2014

Prepare management, variance, and financial reports on periodic basis.

Manage everyday operations, accounting and financial matters of F&B store.

Ensure that all customers are provided with the best quality of food and service through cost effective and efficient management.

Ensure that performance objectives are set for all staff, performance appraisals are conducted, staff development plans and activities are in place and that matters of poor performance are addressed.

Ensure that assigned staff are professionally supervised, trained and motivated to achieve the objectives agreed upon and provide necessary guidance whenever required.

Responsible for carrying out disciplinary investigations into alleged misconduct, determining investigation findings and recommending outcomes.

Propose improvements to menus, work methods and procedures, which will help to reduce overheads and increase sales and operational excellence.

Ensure that the standards of the service, the quality and prices of food items are maintained to a satisfactory level.

Perform regular checks on the F & B outlets of responsibility in DIA & DS and ensure that Standard Operational Procedures are followed.

Assist the F&B Manager in preparing the monthly report on all F&B activities and in any other related tasks.

EDUCATION

MIDLANDS STATE UNIVERSITY, ZIMBABWE

Master of Arts in Development Studies degree 15 January 2019 - 05 May 2020

Development Management Techniques

Theories and Strategies in Development and Change

Research Methodologies for Development

MIDLANDS STATE UNIVERSITY, ZIMBABWE

Bachelor of Commerce in Tourism and Hospitality Management (Honours) degree 02 August 2010 - 09 May 2014

Food and Beverage Management

Hotel and Institutional Management

Rooms and Division Management

Culture and Eco-Tourism

Tourism Marketing

Business Communication

Human Resource Management

AIR ZIMBABWE HOLDING (PVT) LIMITED

Basic fares and ticketing course (member of FIATA, AFRAA, AITA, and UFTAA) 23 June 2014 – 24 October 2014

Airlines of the world, Airline codes, City and Airport codes

Domestic normal and Discounted fares, Ticketing/MCO Completion

IATA Geography, Journey composition, Fare selection criteria, IATA specified routings

One-way fare construction steps/DMC overview, Round trip fare construction and its exception

reference

Dr Z Zhou Mr Hweta

The Chairperson Training Officer

Tourism Department Air Zimbabwe

Midlands State University AP 1

P Bag 9055 Harare

Gweru Cell: 263********.

Cell: +263*********

I Katsidzira Amos Muvona

General Manager Hub Lounges Manager

Crowne Plaza Hotels and Resort Qatar Airways

54 Park lane Airport Road

Julius Nyerere Way P O Box 22550

Harare Doha

Cell: +263********* +974********

Newton Wright

Rooms Director

Montage Palmetto Bluff Resort

477 Mt Pelia Road

Bluffton, South Carolina

United States of America

Cell: +1-843-***-****



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