TAFARA MANGURE
Mobile: +1-403-***-****
Email: *************.**@*****.***
Address: Apt 703 727 6th Av SW Calgary, Alberta T2P0V1
Personal details
Language: English
qualifications
Great knowledge of international tourism and hospitality
Youthful and yet very mature, willing to learn and grow; Passionate about achieving a challenging position that allows meaningful contributions to a business’ success.
Persistent and driven; acquired BCOM degree.
Excellent computer skills, applications related knowledge of windows applications including Microsoft Office Applications (Word, Access, Excel and PowerPoint)
Quality leadership, interpersonal, planning and communication abilities and sales skills
WORK HISTORY
Montage Palmetto Bluff Resort, USA (Assistant Rooms Director) 14 February 2023 to 01 February 2024
Responsible for providing timely and professional reservation services
Process all direct and third-party reservations in a timely and efficient manner
Process all group reservations and group rooming lists in a timely and efficient manner
Process guests' deposits and receive payments
Make, confirm, cancel and change reservations
Promptly and courteously attend to telephone calls and direct as appropriate
Provide information on hotel facilities and services
Qatar Airways ( Director of Food and Beverage) 04 November 2016 to August 2022
Delivering a high quality of standard food and beverage service to all premium passengers in all parts of the Hamad International Airport Lounges.
Providing high level of customer service, with emphasis on increasing brand value at all times.
Communicating and working together with other team members assigned in different areas such as the kitchen, stores and operations with the objective of seamless integration of duties and functions.
Contributing exceptional product knowledge to promote Premium Services and Qatar Airways products and assisting the customers in all of their inquiries.
Undertaking general or special duties as required by the Supervisor/Lounge Manager.
Liwa Minor Food and Beverages, The Coffee Club Dubai, UAE (Restaurant Manager) 07 January 2015 to 30 September 2016
Recruiting, training and supervising staff.
Agreeing and managing budgets.
Planning menus.
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
Promoting and marketing the business.
Overseeing stock levels.
Ordering supplies.
Producing staff rotas.
Crowne Plaza Monomotapa Hotels and Resorts (Assistant Food and Beverage Manager) 01 November 2009 - 20 December 2014
Prepare management, variance, and financial reports on periodic basis.
Manage everyday operations, accounting and financial matters of F&B store.
Ensure that all customers are provided with the best quality of food and service through cost effective and efficient management.
Ensure that performance objectives are set for all staff, performance appraisals are conducted, staff development plans and activities are in place and that matters of poor performance are addressed.
Ensure that assigned staff are professionally supervised, trained and motivated to achieve the objectives agreed upon and provide necessary guidance whenever required.
Responsible for carrying out disciplinary investigations into alleged misconduct, determining investigation findings and recommending outcomes.
Propose improvements to menus, work methods and procedures, which will help to reduce overheads and increase sales and operational excellence.
Ensure that the standards of the service, the quality and prices of food items are maintained to a satisfactory level.
Perform regular checks on the F & B outlets of responsibility in DIA & DS and ensure that Standard Operational Procedures are followed.
Assist the F&B Manager in preparing the monthly report on all F&B activities and in any other related tasks.
EDUCATION
MIDLANDS STATE UNIVERSITY, ZIMBABWE
Master of Arts in Development Studies degree 15 January 2019 - 05 May 2020
Development Management Techniques
Theories and Strategies in Development and Change
Research Methodologies for Development
MIDLANDS STATE UNIVERSITY, ZIMBABWE
Bachelor of Commerce in Tourism and Hospitality Management (Honours) degree 02 August 2010 - 09 May 2014
Food and Beverage Management
Hotel and Institutional Management
Rooms and Division Management
Culture and Eco-Tourism
Tourism Marketing
Business Communication
Human Resource Management
AIR ZIMBABWE HOLDING (PVT) LIMITED
Basic fares and ticketing course (member of FIATA, AFRAA, AITA, and UFTAA) 23 June 2014 – 24 October 2014
Airlines of the world, Airline codes, City and Airport codes
Domestic normal and Discounted fares, Ticketing/MCO Completion
IATA Geography, Journey composition, Fare selection criteria, IATA specified routings
One-way fare construction steps/DMC overview, Round trip fare construction and its exception
reference
Dr Z Zhou Mr Hweta
The Chairperson Training Officer
Tourism Department Air Zimbabwe
Midlands State University AP 1
P Bag 9055 Harare
Gweru Cell: 263********.
Cell: +263*********
I Katsidzira Amos Muvona
General Manager Hub Lounges Manager
Crowne Plaza Hotels and Resort Qatar Airways
54 Park lane Airport Road
Julius Nyerere Way P O Box 22550
Harare Doha
Cell: +263********* +974********
Newton Wright
Rooms Director
Montage Palmetto Bluff Resort
477 Mt Pelia Road
Bluffton, South Carolina
United States of America
Cell: +1-843-***-****