Civil Engineer Customer Service

KARLA ASUAJE

786-***-**** Miami Fl *************@*****.***

CIVIL ENGINEER

High skilled Civil Engineer with more than 15 years in construction and planning experience re-entering the workforce after raising children to school age. Proven Engineering Management experience planning, scheduling, and coordinating major construction projects for the Venezuelan Government, Oil Industry, and Businesses. Strong expertise supervising field construction and procurement for general construction and trade subcontractors. Excellent energy industry experience handling project budgets, schedules, quality and safety throughout the construction process.

Civil Engineering Strategic Sourcing Construction Procurement Oil Industry Subcontractors

Cost / Benefit Analysis Financial Analysis International Business Payroll Reporting Recruiting

Logistics Outsourcing Strategic Planning Team Leadership / Motivation Process Improvement

Cost Reduction Employee / Labor Relations Training / Development Performance Management

Employee Engagement Client Relations Customer Service Project Management

Scheduling Risk Management

ALIVI • Miami 2019 – Actual

Customer Service Representative-Bilingual (CSR)

Focus on providing prompt, courteous and professional customer service to the members of our health plan partners. A CSRs’ objective is to schedule transportation to and from medical appointments for members of our health plan partners. CSRs focus on the interaction with the caller, taking great pride in providing a superior level of service on each call and documenting appointment details..

CONSTRUCTORA EDKAR, C.A. Barcelona, Venezuela 1/1994 – 8/2013

Build government and oil refinery roads, finishing construction, civil, industrial, and commercial engineering.

Owner / Civil Engineer / Chief Civil Engineer

Managed project supervisors and maintained logistics operations for materials and equipment. Prepared transportation and project budgets, monitored expenses, and adjusting for actual cost. Handled contracting and management of sub-contractors and hiring of additional employees. Evaluated changes, estimates and approval of all request for bids proposals.

MAJOR PROJECTS INCLUDE:

LE MARCHE SUPERMARKET 2009 -– 2013

Chief Engineer

Selected project bids and hired all subcontractors, chose concrete and construction materials, and managed site excavation. Supervised construction for quality and maintained project schedule and timelines. Served as chief engineer reporting to the business owner.

Achievements:

Project completed on schedule to specifications and under budget.

KARLA ASUAJE Page 2 *************@*****.***

PDVSA VENEZUELAN OIL COMPANY • 1997 -– 2007

Construction Engineer – Logistic Supervisor

Performed road construction, repair, and property improvements for oil refinery construction projects. Handled maintenance, construction operations, logistics, and project management services for oil industry clients. Ensured compliance with safety regulations and construction standards. Worked with refinery facilities and reported directly to the Venezuela Oil Company PDVSA., and interacted with subsidiaries including METOR Oil Company, FERTINITRO Oil Company, and the Aguas Industriales De Jose Oil Company for project requirements and procedures. Served as liaison with local vendors, refinery agencies and statutory authorities. Prepared detailed safety and activity reports. Performed civil engineering project aspects including sidewalks and site drainage.

Achievements:

Identified and implemented cost saving opportunities.

Hired and coordinated transportation and labor to efficiently meet operational requirements and mange cost.

Maintained thorough project knowledge and served as construction expert for employees and vendors inquiries.

ASSOCIATION CIVIL BAHIA VERDE COMMUNITY RESIDENTIAL HOUSES / PDVSA OIL VENEZUELAN COMPANY 1996 – 1999

Chief / Manager

Served as chief engineer for petroleum company office building and housing construction project. Managed sub-contractor and project employee hiring and provided contract oversight. Evaluated vendor proposals and estimates for cost and accuracy. Developed year round labor and materials access. Finalized design features including assembly of gate valves, storm water channels, gutters, sidewalks, and roads while ensuring project workers safety.

Achievements:

Handled repair, refurbishing, and restoration of residential housing.

Completed all remodeling and repairs on schedule and within budget.

CONJUNTO RESIDENCIAL MARINA MAR 1994 –1996

Logistic Supervisor

Supervised two-year project managing construction of a major building complex. Managed all aspects of construction and safety. Controlled project cost managing logistics and materials expenses.

Achievements:

Provided operational support to department managers for project processes and changes.

EDUCATION

Bachelor Degree in Civil Engineering

Institute University Polytechnic “Santiago Mariño”, Barcelona-Venezuela

COMPUTER SKILLS

Microsoft Office Suite

LANGUAGES

Spanish, English

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