Beverage Manager Fine Dining

James G. Bourgeois

**** * **** **., ******, TX, USA

Tel: 281-***-**** Email: **************@*****.*** Professional Summary

Hospitality professional and experienced beverage manager seeking manager position with a casual or fine dining restaurant. Experienced in helping a restaurant in a high-volume atmosphere succeed, training service staff, creating drinks and flights to increase spirit sales, and resolving customer issues to promote restaurant success. Highly knowledgeable in wine, whiskeys, and spirits with a proven track record of sales as a beverage manager. Passionate problem solver, team player, and guest advocate. Eager to apply skills and experience to a manager role where I can add value to restaurant performance and guest experience. Professional Accomplishments

Whiskey Cake Kitchen & Bar, Round Rock Opening Bar Program (Summer 2022)

Worked with new staff/upper management to create a culture of excellence and constant creativity for all front-of-house staff. Trained 50+ employees over a one- month period. Training included: craft cocktail theory, bartending techniques to promote speed, quality, & consistency, teaching Whiskey Cake signature and conventional cocktails, Whiskey/Spirits classes, execution of service for all front-of- house staff.

Whiskey Cake Kitchen & Bar, Woodlands Bar & Service Training (Summer 2020)

Worked with upper management to carry out service staff training for new Whiskey Cake store opening. Trained 40+ employees over a 2-week period. Training included: teaching Whiskey Cake signature and conventional cocktails, guest interaction practices, bar logistics, bar design and management, and execution of front-of-house service.

Certifications

• Food and Beverage Management Certificate, eCornell University Online (June 2020)

• Level 1 Wine Certification, Court of Master Sommeliers (June 2019) Work Experience

Beverage Manager – Vaqueros Café and Cantina (Austin, TX), 2024 Hired to diagnosis and fix a struggling beverage program. Identified weaknesses in the program and rewrote the beverage menu for both store locations to give high quality cocktails while offering opportunities for salesmanship. Taught weekly LBW classes for the staff to increase sales. Brought the bar cost down from 24% to a consistent 15%. Restaurant Manager – Uchiko (Austin, TX), 2023-2024 Worked with staff to create a fine dining atmosphere. Created a new system to help streamline Sushi Bar guest experience. Learned new systems ResQ and EcoTrak to help with maintenance efficiently. Handled the schedule of 40+ employees from a week-to-week basis of all front-of-house staff.

Beverage Manager – Whiskey Cake (Multiple Locations), 2020-2023 Maintained weekly inventory reporting of $32k-$40k of product with lowest cost’s companywide at multiple locations (Decision Logic & Craftable). Wrote/managed bar schedule and daily deep cleaning responsibilities. Helped overhaul the bar training program material company wide. Created unique preshifts to keep staff involved in daily activities. Also created different contests to keep employees engaged. Trained staff on how to sell products to guests using suggestive salesmanship techniques to increase their individual sales and to develop staff. Scheduled bi-weekly classes to educate staff on new products. Lead Bartender – Whiskey Cake (Katy, TX), 2018-2020 Serve guests at restaurant bar and make drinks for table guests; create new drinks and flights weekly; customize whiskey flights for guests based on guest interests; teach classes to communicate new drinks and service practices with front-of-house staff; work with bar manager and general manager to increase LBW sales. Created a wine reference book for all staff.

Server – Whiskey Cake (Katy, TX), 2017-2018

Serve guests with a high standard of customer service. Promoted from Server to Head Wait, to Head Wait Trainer, to Lead Trainer, then to Bartender within first year of employment. References

• Megan Sotello, General Manager at Vaqueros Café and Cantina P 830-***-****

General Manager at Vaqueros Café and Cantina: Steiner Ranch

• Jacob Garthwaite, Managing Partner at Whiskey Cake Kitchen & Bar P 814-***-****

Managing Partner and Mentor at Whiskey Cake Kitchen & Bar: Round Rock

• Josh Eymann, Chef Partner at Whiskey Cake Kitchen & Bar P 317-***-****

Chef Partner at Whiskey Cake Kitchen and Bar: Round Rock

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