Technical Support Security Clearance
Resume:
Joel S. Malone
PROFILE
Over ** years of diverse telecom and IT experience; Productive self-starter with strong work ethics; Highly skilled in IMS functions, with extensive knowledge in VoIP/IMS components, multimedia conferencing, networking, and technical support; Routinely worked with various telecom/IP protocols (SNMP, MPLS, SIP, IMS, L2/L3, etc.); Knowledge in scripting to include Java and Perl; Utilized a variety of test tools to mainly include JIRA and Wireshark; Knowledge of cell site design and LTE networks. Excellent problem solving and troubleshooting skills. Ability to understand and analyze wireless network KPIs. Studied Nokia Cloud Band for modern IMS applications. Experience with CSI Virtual Observer 4.0. Familiar with Generative AI fundamentals. US Army veteran
*** ACTIVE Security Clearance ***
CORE COMPETENCIES CERTIFICATIONS
PowerEdge
PowerFlex
VCF
VxRail
MX7000
Virtual Observer 4.0
Generative AI Fundamentals
Cisco HyperFlex Systems
CCNA
Nortel Certified Technology Specialist (NCTS) Real-Time Networking Software
HPE 3PAR Storage and OneView Support
EXPERIENCE
Senior Lead Technician Sep 2022-May 2023
Nutetanium LLC
Responsibilities:
Assisted lead technicians with all installs, inventory, cable pulls, etc.
Oversaw the installation and maintenance of various cabling infrastructures.
Coordinated with project managers to ensure timely progress and completion of the project at hand.
Enforced safety protocols and procedures.
Trained and mentored team members, including deputies and installers.
Conducted quality control checks to ensure installations met applicable standards.
Managed inventory and ensured the availability of necessary tools and materials.
Drove from site to site.
IMS Engineer-Remote Feb – Sep 2022
Glow Networks
Responsibilities:
Ensured the IMS Core adhered to the CSCF (Call Session Control Function)
Worked as part of the SDM Installation and Integration team with Verizon SDM solution implementation in Colorado Springs, Branchburg, and Wall locations for SDM 4.2 release (Core 2a/2b).
Worked as part of the Acceptance Test Plan Team at all customer integrations, including Southlake lab.
Engaged actively in troubleshooting transport and networking interfaces to resolve issues identified during integration and testing.
Provided daily status of implementation and testing results for the project.
Used RedHat Linux to execute SDM provisioning bulk xml/scripts for production.
Drive resolutions to networking issues identified during installation and integration.
Responsible for the upgrading, commissioning, and provisioning of ALU’s HP ProLiant Blade servers to include Active Directory domain controllers. Also includes firmware upgrades. Actively worked with VCF files to ensure accuracy.
Integrates and configures various sophisticated components to include GENBAND C20 into existing networks for successful deployments.
Routinely performed Acceptance Test Plans to ensure 100% customer acceptance.
Routinely transferred technical knowledge and interfaces with customer’s technical personnel regarding project activities.
Worked with VxRail servers to ensure compliance standards were met with regards to business growth and complete data protection.
Accelerate in-memory online analytical processing (OLAP) with up to 24 DIMMs of DDR4 RAM, providing as much as 15 percent greater memory bandwidth.
Increase the number of transactions per second for online transaction processing (OLTP) databases with 12Gb PowerEdge RAID controllers (PERC9) that feature double the throughput performance and cache of previous-generation controllers.
Efficiently drive workloads with high concurrent usage and frequent random access to all tables, payloads and log files using the R630 with an all-flash SSD configuration.
Dramatically reduce storage latency with Express Flash PCIe SSDs and support for optional Dell Fluid Cache for SAN and SanDisk DAS Cache application acceleration technology
Effectively assisted in the Dell PowerFlex configurations and integrations.
Worked extensively with the Dell MX700 servers.
Consistently retrieved critical applications and data from the company’s data center.
Responsible for the installation, maintenance, and provision of hardware and software support of data centers.
IT Specialist Mar 2021 – Feb 2022
McCurtain Memorial Hospital
Responsibilities:
Served as the IT Specialist for the entire hospital with regards to networks, servers, printers, and computers.
Maintained Dell PowerFlex and Dell PowerEdge solutions.
Managed work requests via a robust Trouble Ticket System.
Effectively maintained the Dell MX7000 servers.
Consistently retrieved critical applications and data from the company’s data center.
Carried out scheduled and preventative system maintenance to ensure computer systems/network are in good working order.
Outside Plant Engineer Mar 2019 – Sep 2020
US Government Ft. Sill, OK
Responsibilities:
Interprets work orders and trouble reports to determine location of terminal and cable circuits.
Identifies circuits for special equipment and transmission condition and coordinates actions with telephone users, test board and/or another repair.
Reads and interprets circuit schematic diagrams for in-house wiring diagram and other planned installations.
Worked with VxRail servers to ensure compliance standards were met with regards to business growth and complete data protection.
Monitored local area networks, wide area networks, and data communications systems to ensure optimum performance.
POS Technician Mar – Sep 2018
R&R Solutions Inc. Gravette, AR
Responsibilities:
Performed troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments.
Inspected quality of work, made repairs and instructed others by example.
Understood and applied the codes and standards per job requirements.
Understood and escalated any onsite issues to project management, led and mentored junior technicians as needed.
IP Data Professional II Nov 2016 – Aug 2017
C SPIRE Ridgeland, MS
Responsibilities:
Actively engaged as an employee advocate and fully committed to supporting the company’s strategic vision.
Puts the customer at the center of everything to maintain a great rapport •A relentless passion to be the best
Consistently retrieved critical applications and data from the company’s data center.
Systems/Software Integration Engineer Apr 2015 – Jun 2016
GLOW NETWORKS (ALCATEL-LUCENT/SPRINT)
Responsibilities:
Performed the SDM (Subscriber Data Management) integrations on the Sprint network from an old system to the new ALU solution.
Used Linux RedHat to integrate the SDM functionality
Maintained the Dell MX7000 servers when they were deployed.
Switch Technician Oct 2014 – Dec 2014
Randstad Engineering (T-Mobile) Mobile, AL
Responsibilities:
Primary Switch Technician responsible for the regional L1900 MHz project support.
Actively provided daily integration support for Field Technicians that were performing the network conversions/upgrades.
IMS Integration Engineer Feb 2014 – Sep 2014
GLOW NETWORKS (ALCATEL-LUCENT)
Responsibilities:
Responsible for the software loading, integration, testing and customer acceptance of ALU IMS-SDM product line for Verizon Wireless.
Network Integration Engineer Mar 2013 – Jun 2013
ERICSSON Multiple US Locations
Responsibilities:
Responsible for the commissioning, integration, testing and customer acceptance of Ericsson Network Vision product line.
Responsible for the upgrading, commissioning, and provisioning of Ericsson’s Media Gateways, customer’s Active Directory domain controllers and Acme Packet SBC.
Integrated and configured various sophisticated components into existing networks.
Systems Integration Engineer Sep 2012 – Mar 2013
AVTEC, INC. Gilbert, SC
Responsibilities:
Determined system specifications, input/output processes and working parameters for hardware/software compatibility and coordinates design of subsystems and integration of total systems.
Identified, analyzed, resolved program support deficiencies and tracked computer/project issues towards meaningful resolution.
Serves as lead project development engineer and develops/maintains project “Plan of Record”.
Responsible for systems level development and testing requirements that involve finalizing approved Vendor Lists and design of components which are unavailable.
Developed engineering release documentation and ensures ISO process conformance.
Provided technical supplier management as related to system development/integration and any other duties assigned which are in the best interests of the company.
Switch Technician May 2012 – Sep 2012
ERICSSON Atlanta, GA
Responsibilities:
Maintained and troubleshot CDMA PCS networks serving the entire Southeast region.
Performed preventative maintenance and configurations of DMS-MTX, BSC, HLR, VMS and cell site components.
Tested, accepted, and maintained T1’s for cell site initializations and switch trunks.
CDMA Network Integration Engineer / Site Team Leader May 2010 – Feb 2012
NORTEL/ERICSSON Various US Locations
Responsibilities:
Performed commissioning, integration, testing and customer acceptance of Nortel’s Wireless CDMA, PMSC, UMTS, GSM, LTE, CS2100 product lines (with Net guard) and Acme Packet SBC.
Implemented upgrading, commissioning, and provisioning of Nortel’s Media Gateways that were deployed in conjunction with Nortel’s MSC Server in order to implement and All-IP NGN Voice Core
Performed troubleshooting, and network integration; monitored network performance.
Transferred technical knowledge and interfaced with customer’s technical personnel regarding project activities.
Network Systems Engineer Mar 2009 – Apr 2010
Janus Research Group, INC. Fort Gordon, GA
Responsibilities
Functioned as the Network Systems Engineer on the TCM-TR Joint Tactical Radio Systems (JTRS) Network Enterprise Domain Support Team.
Effectively supported the development of software radio waveforms, enterprise network services and network operations (NETOPS) for the JTRS program with a strong emphasis on networking, network management, spectrum operations, information assurance, radio wireless communications, and US Army networking radio implementation.
CDMA Network Integration Engineer Jan 2008 – Mar 2009
NORTEL Various US Locations
TECHNICAL SKILLS SUMMARY
Technical Skills:
Wireshark, Putty, MS-Excel, MS-PowerPoint, MS-Word: EXCEL, WORD, ACCESS, PowerPoint, Windows OS (Server/Workstation), Windows Active Directory, Unix (basics), Clarify Trouble Ticketing System, Business Objects, MS Project, Remedy, ProComm Plus, CADD. Comfortable with Excel functions such as VLOOKUP, TRIM, UNIQUE, VCF, VxRail, MX7000 servers and Cisco HyperFlex Systems
EDUCATION
University of Tennessee, Studied Mechanical Engineering Knoxville, TN
Contact this candidate