Care Coordinator Customer Service
Resume:
Erick Chavez
***********@*****.***
Selma, North Carolina 27576
Objective: To secure a challenging position where my skills will be put to use as well as further my knowledge and skills within a reputable organization. Work History
Elite Transportation - CDL Class A Driver
Newark, NJ
December 2019 - Current
● Inspect truck along with chassis for trip.
● Have proper communication with the dispatcher for daily routes.
● Implement safe and efficient operating procedures while meeting established schedules.
● Take responsibility for and secure the equipment and/or cargo.
● Connect air hoses and hook trailers and change the configuration of equipment as necessary.
● When hauling hazardous material determine any discrepancies in the paperwork, and verify proper placarding.
Execue Search - Care Coordinator for Anthem
Iselin, NJ
July 2019 - December-2019
● Customer Service
● Verified insurance claims before being processed.
● Gather patients information to verify eligibility before processing claims.
● Confirm the correct service codes are used.
● Receive and respond to customer requests via email.
● Enter data, generate reports and produce tracking documents. United Healthcare - Patient Care Coordinator
Iselin, NJ
July 2016 - June 2019
● Connect patients with available community and charitable resources.
● Determine need for special assessment activities and complex cases.
● Effectively handling care plans.
● Supervise all levels of care for patients pursuing substance abuse treatment.
● Ensure patients' needs are addressed.
● Educate patients on medical procedures.
● Educate patients regarding the care plans and affordable services. One Call Diagnostics - Patient Care Coordinator
Parsippany, NJ
August 2014 - May 2016
● Assist patients to have access to their workers compensation insurance.
● Determine need for special assessment activities for complex cases, effectively handling care plans.
● Schedule appointments with the patient to guarantee their care by the physicians and chiropractors.
● Work with employees to discuss care actions such as physical therapy to assist their return back to work.
Sutherland Global Solutions - Management Assistant Clifton, NJ
June 2009 - August 2013
● Oversee training and onboarding process for all newly hired employees.
● Conduct thorough research to enhance new care plan programs.
● Deliver support to office staff, by training them to enhance their customer service skills on the phone.
● Manage phone and email correspondence and handle incoming and outgoing calls.
● Provide low income families with Charity Care.
● Assist patients with flexible payment plans to settle their hospital inquiries.
● Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education and Licenses
● Commercial Driver’s License
● Sealink
● Twic card
● Highschool Graduate
Fluent in English and Spanish
Contact this candidate