Administrative Support Assistant. Customer Service in a retail capacit

Debbie Buitron

Boston, MA ***** 617-***-**** *************@*****.***

Insurance Administrative Professional

Highly adaptable and dedicated insurance professional with extensive experience in administrative support roles across diverse industries, including insurance and retail. Known for providing exceptional organizational and operational assistance to ensure seamless business operations. Proficient in managing administrative tasks, handling client interactions, and supporting various departments with a proactive and detail-oriented approach. Adept at adapting to changing environments, learning new applications and leveraging technology to streamline processes and enhance efficiency.

Skills

Administrative Support Regulatory Compliance Notarization Document Searching and Organization Deadline Management Client Interaction Database Management Spreadsheet Management Data Entry Inventory Management Customer Service Commission Sales Support Microsoft Office Professional Experience

Liberty Mutual, Boston, MA January, 2003 – March, 2024 Insurance Assistant - Corporate Taxation, Corporate Financial

● Provided comprehensive administrative support for Corporate Financial and Corporate Taxation, ensuring seamless operations and compliance.

● Processed incoming mail, implementing a streamlined "triage process" to promptly address issues raised by taxing jurisdictions, reducing response time.

● Demonstrated proactive leadership during the Covid pandemic by remaining onsite to notarize critical compliance and regulatory filings, ensuring timely submissions and maintaining compliance.

● Successfully integrated newly acquired State Auto mail into existing systems, contributing to the expansion of Corporate Tax's coverage of the organization's correspondence.

● Supported the Municipal Tax Process by closely monitoring deadlines, ensuring 100% on-time filing rate and avoiding penalties.

Administrative Assistant Receptionist - Reinsurance Department

● Efficiently managed incoming calls and greeted clients, enhancing customer satisfaction, and fostering positive relationships.

● Facilitated document searches for the Legal Department, reducing search time through the implementation of efficient strategies.

● Implemented a monthly email distribution system for the URS Package Control Report, improving report dissemination and ensuring timely access to critical information.

● Maintained a monthly binder for Journal Entries, organizing financial data for easy reference.

● Utilized the Underwriting Workstation to print completed worksheets and pricing sheets.

● Processed incoming checks and accurately entering data into spreadsheets, increasing accuracy rate in financial transactions.

● Managed check requests and wire transfers, ensuring timely processing and minimizing payment delays, resulting in improved vendor relations.

Additional Relevant Experience

Administrative Assistant, Lexington Insurance Co., Boston, MA Sales Associate, Neiman Marcus, Boston, MA

Education

University of Dallas, Dallas, TX

Southern Methodist University, Dallas, TX

Computer Ed Institute, Boston, MA

Contact this candidate