Customer Service Support

BRITTANI WOOD

* ********* *** ******* ** ***** 351-***-**** ********.******@*****.***

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

Office Equipment Operations Skills

Multi-line telephone skills

Meticulous & Organized

Microsoft Office Proficient

PC Proficient

Excellent Multitasking Skills

EXPERIENCE

01/2012 to 01/2022

Crew Member

Dunkin Donuts Haverhill, MA

Rang up orders on cash register to process cash, credit card and personal check payments.

Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.

Interacted pleasantly with customers and offered assistance to find needed items.

01/2003 to 01/2008

Administrative Assistant

Mass Career Development Institute Haverhill, MA

Coordinated appointments, meetings and conferences.

Provided secretarial and office management support while building cooperative working relationships.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

01/2004 to 01/2007

Customer Service Representative

Innovation First Notice Haverhill, MA

Made outbound calls to obtain account information.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance

EDUCATION AND TRAINING

06/2008

GED

Massachusetts Career Development Institute ?

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