Customer Service Technical Support

Experience

Accruent Fort Hood, TX

Senior Facility Representive 09/2021 - 09/2023

Achieved top ratings and maintained consistent communication with clients Developed and trained new customer service representatives on the proper handling of customer inquiries and company procedures

Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, building work orders, etc.)

Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers AAFES

Sales Associate 02/2020 - 04/2021

Streamlined inventory management to eliminate the need for stock replenishment Built rapport with clients by providing quality customer service and problem solving Established personal connections with customers, exceeding customer service expectations Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Banana Republic Fairfax, VA

Assistant Manager 03/2016 - 11/2018

Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement Interviewed and managed a team of 30 employees, including a manager, and trained them in a variety of merchandising and organizational functions

Implemented company design vision multiple times throughout the year to flow through our specific store models. Did scheduling for store on a consistent basis to ensure that store had proper coverage when needed. Analyzed reporting and business trends to make strategic changes that drove results Skills

Customer service, Communication skills, Time management, Computer literacy, Leadership, SQL, Microsoft office, Data analysis skills

Education

Gar-Field Woodbridge, VA

High School 06/2010

Graduated High School with an Advanced Diploma

Certificates

Google Data Analytics Certificate, FAU Hospitality Certificate Amanda Tierney

703-***-**** ***********@*****.*** Grovetown, GA

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