IT specialist
Resume:
Contact Info:
Oswaldo Reyes / "Ozzy"
Chula Vista, CA
*********@*****.***
Work Experience:
Ciprus Consulting
Jr Systems Admin
Sep 7, 2023 - Present
Duties:
Maintenance/installation of operating systems, network systems, software, and hardware.
Monitor system operations to detect potential problems.
Implement network systems to support communication between all departments.
Collaborate with a technical team developing and improving best practices.
Provide quality assurance review of new and existing software products.
Utilized Azure to configure and deploy devices, ensuring efficient integration within the network infrastructure.
Managed user accounts using Active Directory, ensuring secure access and permissions.
Implemented Intune for comprehensive app management, device compliance, and deployment, ensuring adherence to company policies and standards.
Oversee device repairs, ensuring minimal downtime and optimal performance.
Maintained inventory management of all devices within the company, ensuring accurate records and efficient allocation of resources. Other:
Projects were handed over to our team and it was our responsibility to handle the planning and execution of the project.
H&R Block
-Support Specialist Tech - Tier 2 - Remote
Aug / 11/ 2021 - Sept / 6 / 2023
Duties:
Provide technical support via phone, email and online chat system with internal and/or external clients requiring assistance or information. Interpret client's needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
Use software solutions and computer systems to accurately document and track client contacts.
Adapt to changes in user demands, work environment, and changes to processes or requirements.
Maintain a technical working knowledge of product or products supported by the department.
Used SQL to rebuild databases remotely
Other:
Developed a userform off excel in order to increase productivity and efficiency. Asurion
In-Home Expert
Mar/ 08 / 2021 - Aug / 08 / 2021
Duties
Deliver and Setup phones for customers which includes:
Phone activation
Transferring of Data and Content
Answering any other Tech related questions that may involve other Internet of Things devices
Real Time Business Solutions
- IT Technician
Jan 2020 - Feb 2020
Contract Work
I traveled to multiple locations and uninstalled/installed workstations. Recent numbers of workstations worked with: 250
Client Satisfaction: 90% satisfied
Skills
● Time Management
● MS Word, Excel, Powerpoint, Ect.
● Problem Solver
● Diagnosing and Repairing computer systems
● Installing and configuring a windows server
● Server Administration: Active Directory, Remote Access, VMware
● Networking: LAN/WAN, VPNS, DHCP, DNS
● Programming Languages: C++, Python, C#, JavaScript
● Web Development: HTML, CSS
● SQL Experience
● GUI Design and Application Development
● Help Desk Experience
● Bilingual: Spanish and English
Education
Graduated from Southwest High School: Diploma - San Diego, CA June 2015 Bachelor's in Computer Science
CALIFORNIA COLLEGE SAN DIEGO - San Diego, CA February 2018 to 2021 ASSESSMENTS
Customer Focus & Orientation
Highly Proficient
June 2019–View Full Score Report
-Display a good-natured and cooperative demeanor when dealing with others in challenging situations
-Demonstrate sensitivity to others' needs and willingness to address their concerns Verbal Communication
Expert
March 2019–View Full Score Report
-The Verbal Communication module measures a candidate's ability to speak succinctly and ensure that information is conveyed correctly.
Technical Support - Highly Proficient
February 2020–View Full Score Report
-Perform common software-related operations
-Analyze and configure basic hardware components
-Understand network topologies and make improvements where needed
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