Data Analysis Quality Control

DENNIS URUNE

Garland, TX ***** • 214-***-**** • ******@*****.***

Professional Summary

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable results. Experienced in Oracle table configuration and Data analysis. Accustomed to working with cross-cultural, global teams.

Skills

Microservices Architecture Technical problem solving Test-driven development

Performance Optimization DevOps principles Requirements Gathering and Analysis

Databases: Oracle, MongoDB API design knowledge Software Testing and Validation

Work History

Lead Tech Business Mgmt, 11/2010 to Current

AT&T – Richardson, Texas

Support the Opus Consumer Care Production Catalog with new devices and accessories, and ensuring the catalog is up to date

Encompassed technical proficiency in SQL and scripting languages, as well as a strong collaboration with product managers, marketing teams, and other stakeholders

Craft and develop SQL scripts for adding new products related to devices, accessories, specifications, and pricing

Tested SQL scripts in multiple environments to ensure they work as expected without causing data integrity issues

Data Collection: Collaborated with product managers to gather all necessary information about new or updated products, including technical specifications, pricing, and inventory levels

Production validation - ensure that the system operates smoothly and meets the expected deliverables without disrupting the user experience, confirming backups of critical data and systems are up to date

Scripting for Automation: Use scripting languages to automate the data update process

Training Programs: Develop and provide training programs for the marketing team, product support teams, and quality control personnel to ensure everyone understood how to use the updated catalog effectively

Large-Scale Project Support: Contribute to the planning and execution of large-scale projects, such as significant product launches, including, but not limited to, all Apple and Samsung launches

Diagnostic Analysis: Regularly analyze diagnostic data to identify and understand any production issues

Ensure that the Opus Consumer Care Production Catalog remains a reliable and up-to-date resource for both internal teams and customers to support operational efficiency and enhance customer satisfaction by providing accurate and current product information.

SR IT Analyst, 03/2007 to 11/2010

AT&T – Richardson, Texas

Subject Matter Expertise (SME): Became a SME for special projects and deliverables

Maintained SLAs: Implemented monitoring tools and processes to track and ensure compliance with Tables Production SLAs

Implemented changes to processes or technologies to enhance service levels

Price Plans, SOCs, and Features: Developed a rigorous validation process for new price plans, SOCs (Service Order Codes), and features to ensure they met business specifications and were ready for market launches

Market Launches: Coordinated closely with business units to understand their requirements and ensured the IT deliverables were aligned with market launch strategies

Conducted updates, meetings, and collaborative sessions to help in preemptively identifying and addressing potential Table issues

Cross-market Implementation: Ensured updates and changes were uniformly implemented across all Telegence markets

Managing Issues and Jeopardies: Developed a system for tracking and managing issues, jeopardies, escalations, and resolutions

Implemented agile methodologies to adapt to changes and ensure project objectives were met

Production Needs and Problem Areas: Utilized data analytics and deep system analysis to identify potential problem areas and production needs

Proposed new technologies, processes, or changes to existing systems to address identified needs and potential problems

Showcasing Success: Documented and shared success stories and achievements with the team and wider organization

Demonstrated success in pinpointing production needs and solving problems.

Wireless IT QA Analyst, 05/2001 to 03/2007

Cingular Wireless – Richardson, Texas

Telegence/CSM: Planned and quality tested both Telegence and CSM platforms, including their architecture, capabilities, and how they integrate with other systems, working with the billing system's API documentation, limitations, and best practices

Planning: Developed detailed project plans that outlined tasks, timelines, resources, and milestones

Scheduled regular updates, meetings, and feedback sessions Integration Support: Provided technical guidance to client partners on integrating with the billing systems through APIs

Test Case Development: Worked with partners to develop comprehensive test cases and data sets that covered all use cases, ensuring these test cases were aligned with business requirements and system capabilities

Quality Control (QC) Testing Support: Scheduled and supported QC testing, assisted with problems and defects that were encountered

Internal Team Coordination: Acted as a bridge between client partners and internal teams such as development, QC, project and requirements management, sales operations

Impact Analysis: Conducted regular impact analyses in collaboration with relevant teams to understand how internal changes might affect client integrations

Comprehensive Documentation: Ensured that all processes, API integrations, test cases, and coordination efforts were well documented

Training Sessions: Organized training sessions for both client partners and internal teams as needed to ensure everyone was up to speed on the systems, processes, and best practices.

Wireless IT QA Analyst, 12/2000 to 05/2001

SBC Wireless – Richardson, Texas

Performed manual and automated testing using WinRunner Application

Created, executed, and validated test cases for functional areas within CSM, MPS and BILLING

Worked with peers to improve software delivery processes, productivity and effectiveness of the entire QA team

Developed test plans, test cases and identified defects upon executing test cases

Responsibilities include design, develop, test and integrate software, including detailed test plans and procedures, for complex operations support systems and products & services related to BMG Billing and Customer Care

Health Care Liaison/Financial Analyst, 06/1990-12/2000

Dallas County Mental Health – Dallas, Texas

Performed routine data collection, reporting, research and record maintenance.

Monitor financial claims per state standard, which include billing and payment to consultants.

Identified and reported audit findings to senior management.

Prepared Unit budget, financial planning and performed as an operational manager.

Performed and assisted in establishing audit procedures and generating audit reports and worked closely with Finance Representatives and Supervisor to ensure the accuracy of unit budget.

Education

Bachelor of Science - Economics and Finance

University of Texas at Dallas

Texas Adjuster License

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