Customer Service Representative

EDWARD LEE II

+1-623-***-**** ************@*****.*** Goodyear, AZ 85338

PROFESSIONAL SUMMARY

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

EXPERIENCE

May 2024 - Present

Customer Service Representative/Tinter Trainee, Rising Sun Window Tint, Phoenix, Arizona

·Install window tints onto the glass of vehicles.

·Assist customers with options and pricing. Developed strong customer relationships and loyalty through effective communication.

·Schedule appointments, and review and provide the customer with an approximate quote and completion timeline.

·Handled customer complaints and inquiries in a courteous and efficient manner.

October 2022 - March 2023

OTR Driver Cress Brook Ventures, Menomonee Falls, WI

·Identified opportunities for cost savings through efficient routing strategies or fuel conservation measures.

·Built strong relationships with customers by providing prompt response times for inquiries or complaints.

·Provided excellent customer service by answering questions about delivery schedules or product information.

June 2022 - October 2022

OTR Truck Driver Western Express, Bloomington, CA

·Exercised sound judgment when making decisions related to safety and customer satisfaction.

·Provided excellent customer service and time management by delivering shipments on time and in good condition.

·Demonstrated strong problem solving skills when encountering unexpected roadblocks or obstacles.

December 2021 - May 2022

OTR Truck Driver May Trucking Company, Phoenix, Arizona

·Developed positive working relationships with customers to ensure satisfaction with services provided.

·Communicated effectively with dispatch regarding delivery updates and delays.

·Regularly communicated with dispatchers via two way radio concerning delivery status.

EDUCATION

High School Diploma

Piper High School, Kansas City, Kansas, Jun 2008

SKILLS

·Conflict Resolution

·Direct Sales

·Problem-Solving

·Active Listening

Effective Communication

CERTIFICATIONS

·Class A License

CDL

COMMUNITY SERVICE

Community Outreach Volunteer, 06/2021 - Present Desert Cove Seventh Day Adventist Church - Avondale, Arizona

·Developed strong communication and interpersonal skills while conducting outreach activities to various community members.

·Developed an understanding of cultural differences that may affect how people interact with each other within a given area.

·Organized events for local organizations to increase public awareness of their mission.

·Held clothing drives to receive donated goods from donors for less fortunate residents.

REFERENCES

References available upon request

Edward Lee II

Sales Development Representative

Dear Hiring Manager,

I am writing to express my interest in the Recruitment position at Televerde as advertised. With a solid foundation in customer service and a dedication to learning and growth, I am excited about the opportunity to contribute to your team.

In my previous roles as a Customer Service Representative/Tinter Trainee and OTR Driver I have honed my communication skills, attention to detail, and ability to multitask effectively in a fast-paced environment. With a passion for providing exceptional service and a willingness to learn, I am equipped to handle various recruitment responsibilities efficiently.

I would welcome the opportunity to further discuss how my skills and enthusiasm can bring value to Televerde. I am looking forward to the possibility of scheduling an interview to explore how I can contribute to your team. Thank you for considering my application.

Warm regards,

Edward Lee II

Contact this candidate