Customer Service Business Development

MAURICE J. WRIGHT

Newark, DE ***** 302-***-**** *******.*********@*****.***

PROFESSIONAL SUMMARY Dedicated and results-driven professional with extensive experience in management, sales and customer service. Proven ability to build strong relationships, manage inventory, and create effective displays. Committed to enhancing customer satisfaction and driving sales growth. SKILLS

Inventory Management

Customer Relationship Building

Sales and Revenue Growth

Problem Solving

Time Management

Team Building and Leadership

Business Development

Microsoft Office Suite

PROFESSIONAL EXPERIENCE BENNIE SMITH FUNERAL HOME OF DE, Wilmington, DE

Manager September 2020 – April 2024

Managed day-to-day operations across five locations, ensuring smooth workflow and efficiency.

Increased revenue by 30% through effective sales strategies and team management.

Implemented new ideas, policies, and procedures to improve operations.

Built and led a team of 55 employees, fostering a positive and productive work environment.

Created strong community relationships and improved the company's image through rebranding efforts.

Secured a partnership with Dover Air Force Base for the transport of deceased servicemen.

Established a contract for the Indigent State Burial Program with the State of Delaware. JOHNNY JANOWSKI, Wilmington, DE

Sales Representative May 2020 – December 2020

Delivered exceptional customer service, leading to $100,000+ in sales monthly.

Achieved the highest profit margin every month.

Enhanced work atmosphere by implementing daily and weekly goals.

Developed and maintained strong relationships with customers to increase satisfaction and repeat business. CUT IT WRIGHT, Newark, DE

Owner / Operator May 2014 – Present

Managed a high-traffic, multicultural service environment.

Delivered exceptional service sales, meeting diverse customer needs.

Supported clients emotionally, providing a listening ear and mental support during personal challenges. THE HOUSE OF WRIGHT MORTUARY & CREMATION SERVICES INC, Wilmington, DE Director of Operations August 2016 – November 2017

Managed daily operations across three locations, overseeing all aspects of service delivery.

Increased sales through product and service promotion.

Supported grieving families with professional care and aftercare services.

Engaged in community outreach, building strong social connections.

Led team building efforts and trained new hires. EDUCATION American Academy McAllister Institute of Funeral Services, Associates in Human Sciences 2025 New Castle County Adult School, GED 1999

MAURICE J. WRIGHT

Newark, DE 19702 302-***-**** *******.*********@*****.*** CERTIFICATIONS OSHA certified for bloodborne pathogens and sanitation 2023 Student Funeral Director through the National Funeral Directors Association (NFDA) 2017 Pre-licensing for Life Insurance & Pre-needs for State of Delaware 2023 Department of Defense registered Bennie Smith Funeral Home of DE 2023 AFFILIATIONS Abundant Life Christian Center, Member and Usher 2005 – Present Star in the East Lodge #1 P.H.A., Past Master 2012 – Present Most Worshipful Prince Hall Grand Lodge State and Jurisdiction of DE P.H.A., Member 2012– Present

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