Customer Service Representative

Ermilo David Victoria

**** ****** ***., *** ****, CA 91401 626-***-**** *********@*****.***

Highly-Skilled individual with over 20 years of experience, looking to work with a well established company that will allow my skills and abilities to grow while helping ensure the success of the company.

Qualifications:

●Strong Communication and organizational Skills

●Multi-task oriented

●Able to work independently or in a team

●Positive mental attitude

●Able to meet deadlines under pressure

●Able to type 35 WPM and 10 key by touch

●Well versed in Windows platform, MS Office, ProLaw, and internet savvy

●Assisted in opening a new firm

●Supervised and trained clerks in all of legal office operations

Experience Highlights:

Victorious Gold Partners, LLC September 2019 – current Customer Service – Home based / Onsite

●Answer inbound calls from computer

●Transfer calls to consulting firm and follow up on services rendered

●Working with customers and communicating with customers on a customer service level

●Contact customers to follow up and resolve issues

Assist 2 Own May 2017 – September 2019

Customer Service - Home based

●Answer in-bound calls from computer

●Supply customer information for credit repair and home ownership

●Transfer calls to financial institution and follow up on services rendered

Zargarpour Law Firm April 2013 – March 2017

Records File Clerk / Legal Assistant – Century City, CA

●Tracking / filing of outgoing mail within its corresponding files

●Filed pleadings, correspondence, and discovery for litigation attorney

●Indexing of incoming mail and handling bulk and rush mail, Fed-Ex, Ups

●Copying records depo transcripts, updating 2011-2012 civil procedures

●Legal Library keeper

Home Buyer Assistant December 2010 – April 2013

Customer Service - Home based

●Answer in-bound calls from home computer

●Supply costumer information for credit repair and home ownership

●Transfer calls to financial institution and follow up on service rendered

Esposito Law Group November 2007 – November 2010

Customer Service Rep – Glendale, CA

●Demonstrated strong closing skills in the office by booking 6 loan modifications in the first week

●Raised the productivity level in the office from the average being 5-6 loan modifications a month to 15-20 per month on all out-bound calls

●Led, trained and motivated a team of 10 representatives. Responsible for boosting morale by making sure the representatives had viable leads to work with

Kinsella, Weitzman, Iser, Kump, and Aldisert January 2007 – October 2007

Records File Clerk – Santa Monica, CA

●In charge of closed filing system

●Filed pleadings, correspondence, and discovery for entertainment law attorneys

●Tracking / filing of outgoing mail within its corresponding files

●Heavy copying of records / deposition transcripts

McNamara & Drass November 2004 – January 2007

Records File Clerk – Los Angeles, CA

●Filed pleadings, Correspondence, discovery, heavy copying of records and deposition transcripts

●Supervised and trained clerks in all aspects of legal office operations

●Assisted in opening a new firm

●Administrative duties included, but not limited to: handling phones, equipment maintenance, filing, ordering supplies, EDEX reports, transcribing letters, Copying of medical reports, legal documents and exhibits

Education:

Golden West College – Huntington Beach,CA Recording arts, sound, engineer,

music industry

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