Customer Service Entry Level

ISAAC TORRES

Phone: 562-***-**** Email: **************@*****.***

PROFESSIONAL GOAL

Seeking an entry level opportunity to further develop my career in the HVAC/R Industry with an employer where there are opportunities for growth and advancement

EDUCATION AND TRAINING

Brownson Technical School, Anaheim, CA - Diploma: HVAC/R Technology 2023-2024

Courses included: Basic Thermodynamics, Refrigeration, Electrical, Safety, Customer Service, Residential and Light Commercial A/C and Heating, Commercial Refrigeration, Controls, Heat Pumps, Ice Makers, EPA, Direct Digital Control and Building Performance

California High School, Whittier, CA - Awarded High School Diploma

CERTIFICATIONS

EPA Universal 608 & 410a

OSHA 10

NATE Core

HVAC Excellence Electrical

HVAC Excellence Air Conditioning

KEY SKILLS

HVAC Systems/Controls Training

Repair/Maintenance Training

Furnaces/Package Units/Heat Pumps

Read Schematics/Wiring Diagrams

Brazing/Soldering/Copper Works

Security/Safety Procedures

Customer Service

Troubleshooting/Diagnosing

DDC Controls/Software

Commercial Refrigeration/Ice Machines

Knowledge of Industry Tools

Food Prep Sanitation

EXPERIENCE

Inter Con Security, Pasadena, CA 10/2021-Current

Security Guard

Security guard assigned to Edison Company substation

Ensure that there is no unauthorized activity the area of the substation

Remove trespassers or unwanted individual from the property

Report to supervisors on a regular basis

Record any suspicious activities to the supervisor

Contact the relevant authorities if a crime is committed or an accident occurs

McDonald’s, Whittier, CA 10/2020-8/2021

Customer Service

Greeted customers, took orders, and processed cash register transactions

Prepared and cooked food items according to McDonald’s standards and recipes

Operated kitchen equipment such as grills, flyers, and ovens

Monitored food stock item levels and reported any shortages or discrepancies

Followed recipes with great attention to detail, and applied food safety principles

Maintained a safe working environment for myself, and customers

Contact this candidate