Information Technology Customer Service

Win Landureth

Email: **********@*****.***

626-***-****

NOTE: I may have had multiple jobs at the same time therefore the employment timeline overlaps. Professional Experience

OfficeMax May 2024 to Present

Santa Barbara, California

Information Technology Support

• Computer repair

• Cashier as needed

• Customer service

ICRco, Inc. November 2022 to Present

Goleta, California

Information Technology Technician, Data Analyst, Database Administrator, Programmer

• Convert Sage 100 to SOS Inventory, QuickBooks Online and Sales Force

• I perform hardware, software, and peripheral fixes.

• Replace HDD with solid state drives.

• I administer the Active Directory.

• Technical writing.

• Programming

• Remote support for clients

• Configure and Calibrate X-Ray equipment

• Desktop support

• Other duties are assigned by the CEO, which vary greatly in scope DXC at Raytheon Aerospace August 2019 to November 2022 Santa Barbara, California

Senior IT Technician, Programmer

• Migrate Windows 7 to Windows 10

• Close tickets, and incidents in Service Now

• Update Operating Systems

• All manner of computer troubleshooting

• Occasional programming for Raytheon engineers

• Remote support

• MAC support

• Setup new hires, instruct existing users

• Install and troubleshoot, software such as Office 365, Zoom, Teams, MS Access, MATLAB, and other engineering applications

Motel 6 July 2018 to August 2019

Carpinteria, California

Night Auditor

• Night auditor, reconcile money at the end of the shift

• Check in/out guest

1 of 3

• Strong customer service skills

• I went to classes during the day during this time and worked at Blue Orchid. Blue Orchid October 2013 to January 2020

Carpinteria, California

Information Technology Technician

• On call to Install and troubleshoot, software, maintain information technology systems

• Database administration

• Desktop Publishing, networking

• Retail sales

• Customer service

Teksystems (Contractor) September 2016 to October 2016 Santa Barbara, California

Systems Support Coordinator, Information Systems

One month contract for PC Technician for computer hardware, computer peripherals, help desk and software support at Santa Barbara Cottage Hospital during Epic Software installation. OfficeMax August 2011 to December 2014

Santa Barbara, California

Computer Consultant/Retail Sales

• Computer repair

• Graphic design using PhotoShop and InDesign

• Report generation for companies’ expenditures

• Sales

• Cashier

• Inventory count

• Stocking shelves

• Unloading trucks

• Customer service

Win Landureth, Consultant, Inc. February 1990 to March 2024 Santa Barbara, California

Programmer/Analyst/Database Developer/Business Intelligence Analyst, Help Desk This is my own company with several programmer employees. I developed and sold two software packages, which are: ICE, a point-of-sale application with tax and inventory features. The other application is a double entry accounting program with additional features such as time sheets, payroll, check writing, tax calculator and more. Contract Application Developer, Programmer, Business Intelligence Analyst, Networking, IT, Web, Customer Support, Vendor Software Support, Data Analysis with reports, Documentation, Technical Writer, Graphics, Troubleshooting, database developer. I sold my software entities. Since then, I do consulting occasionally, remotely for a select few of long time clients. Some companies with whom I contracted: Delco, Santa Barbara Research Center, SAIC, General Atomics, The Department of Defense, Wellpoint (BlueCross) Los Angeles County, Santa Barbara County, City of Santa Barbara, Partnervest Financial, Arxis Accounting, Baxter Biotech and many others.

Some of the Technologies I have used in this position: Visual Studio Help Desk Microsoft Visual SourceSafe VB. Net Perl BusinessObjects Data Integrator

2 of 3

VBA Text Parsing Photo shop

C# Data Analysis PageMaker

Visual Basic 6 Microsoft Report Services Technical Writing C++, C++.net Crystal Reports FrontPage

Microsoft Office Suite Active Reports EDI

Mas500 Business Analysis ACH

Oracle XML ColdFusion

Sybase HTML Vendor Software Support

MS Access Developer SQL Language Stored Procedures MySQL Shape SQL Clerical

Java Android OS C#.Net

Large data sets analysis R Programming Python

SQL stored procedures SQL Server VBA

Education

California State University

Los Angeles, California

Programming and Visual Basic Certificates

Santa Barbara City College

Santa Barbara, CA

German Language, Computer Science

University of Hamburg, Germany

Hamburg, Germany

Music

CERTIFICATES

California State University Visual Basic Certificate Transfer Institute Networking Certificate

Brain Bench MS Access Certificate

(Online testing center for employee recruitment companies) Brain Bench Visual Basic Certificate

MS Access Microsoft Certification from Microsoft

Microsoft Certification (MOS) for Microsoft Office Specialist Numerous Letters of Appreciation for Customer Service Page 3 of 3

Contact this candidate