Customer Service Representative

MD MEHEDI HASAN

***************@******.*** 437-***-**** Toronto ON

Summary

Highly experienced housekeeping professional with over 4 years of expertise in maintaining high standards

of cleanliness and organization. Demonstrates exceptional attention to detail, strong physical endurance,

and a commitment to providing excellent service. Known for a pleasant personality, enthusiasm, and a

strong work ethic, ensuring a welcoming and pristine environment. Proven ability to manage and motivate

teams, with skills in training, development, and employee relations. Dedicated to upholding the dignity of

work and consistently delivering job satisfaction through meticulous care and efficiency.

Skills

Attention to Detail Customer Service

Time Management Problem-Solving

Physical Stamina Reliability

Organization Communication

Experience

Customer Service Representative Dhaka Kebab Restaurant - Toronto, Ontario 01/2024 - Current

Provided exceptional customer service to ensure customer satisfaction.

Conducted regular follow-up calls with customers after resolving their issues.

Maintained a clean work environment by doing light cleaning and housekeeping tasks.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Answered inbound calls, chats and emails to facilitate customer service.

Room Attendant Hotel Blue Castle - Uttara, Bangladesh 06/2022 - 08/2023

Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces,

vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.

Demonstrated excellent customer service skills when interacting with guests throughout their stay.

Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.

Adhered strictly to health and safety regulations regarding sanitation practices.

Communicated with customers about requests for additional supplies or cleaning services.

Housekeeper Pullman Hotels and Resorts - Kuala Lumpur, Malaysia 09/2016 - 04/2018

Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Cleaned bathrooms, including toilets, tubs, showers and sinks.

Changed bed linens and towels and tidied up rooms.

Emptied trash receptacles throughout the property.

Communicated with customers about requests for additional supplies or cleaning services.

Education and Training

Hospitality Training Action Centre 75 Toronto Don Valley Hotel, Toronto, ON 06/2024

Certificate: Housekeeping

Flamingo International University College Kuala Lumpur, Malaysia 04/2018

Diploma: Hotel And Catering Management

Certifications

Certificate of Completion Smart Serve Ontario-06/2024

Certificate of Completion Workplace Violence & Harassment for Employees & Supervisors-06/2024

Certificate of Completion “Food Handler Certificate”from Apoetic Health-05/2024

Accessibility for Ontarians with Disabilities Act. (AODA) Workplace Well-being- 03/2024

Workplace Hazardous Materials Information System (WHMIS)- 03/2024

Housekeeping & Laundry Operations, National Hotel & Tourism Training Institute, Bangladesh-02/2020

Contact this candidate