Data Center Technical Support

Bryan Thigpen

SUMMARY

Dedicated Technical Professional with an Associate of Science degree and extensive experience in electronic equipment installation, repair, maintenance, and configuration. Expertise spans across enterprise-level computers to various devices such as tablets, printers, and complex systems like robotic manipulators and sound systems. Adaptability, eagerness to learn, hands-on experience with data centers, servers, IT infrastructure, and customer-facing.

SKILLS

Technical Support: Proficient in providing on-site technical support for data centers, servers, and IT infrastructure.

Hardware and Software Troubleshooting: Skilled in diagnosing and resolving hardware and software issues.

Data Center Management: Experienced in managing, installing, and troubleshooting data center equipment and infrastructure.

Networking: Knowledgeable in networking, including TCP/IP, LAN, WAN, VPN, and enterprise-level managed networks.

Communication: Excellent verbal and written communication skills, with a customer service-oriented approach.

Project Management: Capable of participating in project rollouts, deployments, and complex reconfigurations.

Certifications: Holds necessary certifications for technical roles, including Xerox Certification.

Computer Skills: Proficient in Microsoft Office, Windows OS, and various technical software.

Maintenance and Repair: Extensive experience in maintenance and repair of electronic devices and systems.

EDUCATION

Virginia College, Richmond, Virginia 1994

Associate of Science Degree

WORK EXPERIENCE

Hemmersbach Nordamerika, Birmingham, AL 01/23 – Present

Onsite Technician

Provided onsite technical support with a focus on data centers, servers, and enterprise-level IT infrastructure.

Conducted diagnosis, troubleshooting, and resolution of hardware and software issues in servers, switches, and storage systems.

Participated in project rollouts and deployments and performed troubleshooting and repair of various IT equipment.

Beacon Hill Staffing, Birmingham, AL 02/22 – 11/22 Data Center Manager

Managed and troubleshot data center equipment and infrastructure for multiple companies. Installed and decommissioned data center infrastructure and was part of a team that re-deployed the data center layout to support cloud-based deployment.

Meticulously o installed and decommissioned data center infrastructure including hardware, cabinets, cabling infrastructure (both fiber and copper based), trucking, patching, as well as sub-floor cabinet power, sub-floor cabling infrastructure, and elevated cabling management.

Acuative Corporation. 08/17 – 02/22

Data Center Technician II

Maintained Cisco-based data center equipment, managed device installation, repair, replacement, system configuration, and integration into the networking environment.

Xerox, Birmingham, AL 12/11 – 08/17

Certified Systems Engineer

Installed and maintained business-level copiers, mastering complex mechanical, electrical, and connectivity issues across various operating systems.

Complex optics and photo capture for the accurate reproduction of scanned paperwork.

The Merienda LUXE Lounge, Birmingham, AL 09/10 – 09/23

Facilities Technician

Maintained nightclub equipment, including point of sale systems, lighting, sound systems, and internet deployment.

TOLT Industries, Birmingham, AL 06/11 – 12/12

PC Refresh Technician (Part-time)

Upgraded retail outlet POS and computer systems, including decommissioning and installation of electronic devices.

Fairfield Ventures LLC, Fairfield, AL 08/09 – 06/10

Facilities Technician (Part-time)

Maintained and repaired networked Microsoft-based gaming consoles at a casino.

Automation Technologies Industries, Birmingham, AL 11/94 – 01/99

Electrician

Built and repaired automated equipment for circuit board and component assembly, including robotic arms and conveyors.

Handled the device's electrical assembly and testing.

Programmable Logic Controllers, surface mount technology, soldering, blueprints, cabling, power

supply build, blueprints, and schematics.

Extensive travel for onsite technical troubleshooting and installations.

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