Customer Services Service

Nara Alvarez

ara

PERSONAL INFORMATION

PROFESSIONAL SUMMARY

Mobile # 786-***-****

****.************@*****.***

As an accomplished Senior Customer Services Manager, I have successfully supported the launch of multiple customer service sites, both national and international. My competitive drive and entrepreneurial confidence have enabled me to thrive in a commission-based environment.

I am adept at positively and proactively managing sales goals and customer concerns, and I excel in prioritizing multiple tasks in a demanding climate, demonstrating my resilience and adaptability.

My role involves managing staffing and coordination needs, and I am proficient in coaching and developing Leaders and Associates. I have a proven track record of setting and exceeding company and personal sales goals, while also supporting and achieving the team's goals, instilling confidence in my ability to deliver results.

One of my key roles is driving performance improvement and team development. I act as a business owner, maintaining the balance of P&L, showcasing my strong financial management skills. My strong people management skills and excellent engagement with clients and other stakeholders instill confidence in my ability to lead and develop teams.

EDUCATIONAL BACKGROUND

SKILLS

Miami Dade College

BS Business

1996 - 1998

New hire on-boarding, sales & leadership training

Staff scheduling and development plans

Driving Sales Performance

Quality Assurance

Coaching & Development

Planning, Coordination, Store Visuals

Execution of vendor events and promotions

Balance P&L of Department

Adaptable and flexible to work a schedule based on business needs, including evenings and weekends.

Responsible

Organization and Time management

Supervision

Bilingual (Spanish, English)

WORK EXPERIENCE

Global Senior Sales Training Manager

(Learning & Development, For all iQor /T-Mobile Customer Services Business)

2009 – 2024

Chicos Lead Sales Manager

2024 - Present

iQor Miramar

Supervisor, (Customer Services T-Mobile)

March 2004 – August 2007

Training Manager Miramar

(Learning & Development, Fundamentals Customer Services)

August 2007 – February 2009

CHARACTER REFERENCES

Berny Cepoudi

Training Manager, iQor Miramar

Contact #: 305-***-****

CERTIFICATIONS

Training Certification Program Level I, Facilitation Basics

February 19, 2021

Training Certification Program Level II, Advanced Facilitation

March 19, 2021

Training Certification Program Level III, Curriculum Design & Adult Learning Theory - April 15, 2021

LEAP Certification (Certifier)

March 26, 2021

PAIR/PPQ Training - Year 2019

TEX NEXT Profit & Loss - Year 2019

Business Owner Mindset - Year 2019

LEAD Self - Year 2019

LEAD Others - Year 2019

Annual Training The T-Mobile Way Certification – Year 2020

Business Support Certification - June 2018

Training The T-Mobile Way Certifier - March 2018

ROGEN SI (Mindset Training) - Year 2018

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