Technical Support Account Manager

GEORGE BENYOLA

Bradenton, Florida 352-***-**** *******@*****.*** https://www.linkedin.com/in/george-benyola

SUMMARY

A highly skilled, customer-oriented IT professional with a long history of success leading enterprise solutions, service delivery, product proposals, and demonstrations within the wireless telecommunications industry. Innovative problem solver and technical team leader who frequently serves as a subject matter expert. Goal-oriented professional with exceptional multi-tasking skills and the ability to manage a diverse workforce while exceeding customer expectations.

Team Leadership IP Telephony Enterprise Networking Solutions Troubleshooting System Infrastructure Communication

Relationship Building Networking Technical Support Documentation Configuration Project Management

EXPERIENCE

GHA Technologies, Inc. Bradenton, FL

National Account Manager, 2023-Present

Dedicated and goal-oriented professional with experience nurturing positive client relationships to drive key business metrics. Looking to bring superior communication, analytical, and problem-solving skills to achieve sales targets in the fast-paced technology world.

Responsible for growing a book of business, as well as maintaining pipeline in CRM tool.

Work with over 1500 vendors to supply the best solutions for my customers.

Build quotes in CNET, IRIS, Cisco CCW to provide excellent pricing for the customers

Continual advancement in education on latest technologies like AI, IoT, Zero-Trust

Excellent communication skills, Interpersonal Skills, Problem Solving, Presenting documentation, demo’s, POC as well as presentations to IT teams as well as C-Level executives

Responsible for resolving problems; identifying and analyzing market trends; monitoring competitor activities and responding to customer needs

Able to offer technical assistance for my clients from years of experience as an Engineer as well as Solution Architect

Manage over 25 Customer projects, including Telecom, Healthcare, Commercial, Government and SLED customers

Knowledgeable of Telecom products and services.

CPE Experience within IP Telephony as well as Route/Switch

Excellent PROBLEM-SOLVING skills

Daily customer facing skills

CDW, Bradenton, FL

Sr. Solutions Architect, 2019-2023

Responsible for supporting over 75 Account Managers, maintaining pipeline of customer projects, stay on top of industries latest technologies and challenges. Prepare documentation to present to C-Level executives and IT teams. Build and maintain relationships with the customers as well as the Vendors and Account teams. Continuously grow and manage customer accounts.

●Supported all healthcare customers with enterprise networking solutions, which involves Cisco / Meraki, HPE / Aruba, Juniper, Juniper Mist, Arista, Extreme, Ubiquiti, Dell, Fortinet, F5, Palo Alto, CommScope/Ruckus, cloud-based platforms, and security technology.

●Experience with Cisco/Meraki advanced products: ISE, Stealth Watch, DNAC and Meraki Dashboard.

●Created BOM’s within CCW and Iris Applications to support all enterprise networking solutions for all healthcare customers within the supported region.

●Demonstrated continuous learning by proactively expanding technical depth in products, solutions, and services.

●Designed technical solutions using standard approaches, considering customers’ infrastructure limitations and opportunities. Analyzed, interpreted, and presented assessment results.

●Provided feedback to technology leaders where opportunities exist to improve offerings, designs, and delivery executions.

●Named liaison between Net Ally, CDW, and customers to support engineering questions and issues surrounding Net Ally Ether Scope needs.

●Familiar with SolarWinds, Wireshark networking and analyzing tools.

●Advised healthcare customers on enterprise networking and Wireless, Full-stack, Zero-Trust, SD-WAN, SDN, ACI, IoT solutions, as well as DNA and Smartnet licensing solutions.

●Knowledgeable supporting Hybrid Cloud Solutions and Digital Transformation

●Held weekly customer calls advising possible networking solutions that pertain to each site’s needs.

●Clear logical thinker with the ability to simplify and explain technology solution outcomes.

●Ambitious, passionate team player who is self-motivated and empowered to deliver results.

●Provided power calculations for network equipment per site bases.

CISCO SYSTEMS, Chicago, IL

Technical Pre-Sales Engineer, 2018-2019

●Supported CDW solutions architect with any Cisco enterprise networking solution issues, including all Cisco Catalyst switches, Nexus switches, routers, firewalls, and wireless networks as well as SD-WAN and DNA and Smartnet licensing issues.

●Provided technical support, design solutions as well as built of material estimates.

●Built Cisco estimates using CCW (Cisco Commerce Works).

●Collaborated with CDW Field and Inside Solutions Architects with any Cisco-related issues.

●Provided design documents as well as detailed Network diagrams to support customer projects.

VERIZON COMMUNICATIONS, Temple Terrace, FL

Manager, Technical Supervisor, and Lead Sr. Network Engineer, 2011-2017

●Led staff of highly technical professionals and multi-million-dollar budget at Verizon Development and Test Lab, which developed Verizon FiOS, enterprise network, and Verizon business networks.

●Guided mission-critical lab working with all areas of business to develop creative, pragmatic, discreet, economic, effective, and Agile processes, and technologies.

●Managed complex projects, including solutions for network, storage, computer, cloud, virtualization, and application integration.

●Responsible for testing GPON platform on Calix, ADTRAN, Ciena.

●Required to put test cases together for executives at Verizon for POC of GPON platform within Verizon FiOS network.

●Oversaw 400 rack labs with over 800 multi-vendor equipment purchases, project expenditures, and project coordination, including voice, data, and video technology (testing activation, provisioning, surveillance, and real-time test cases to ensure 100% network functionality prior to deployment).

●Delivered innovations, including inventing "method and apparatus for generating three-dimensional content based on user preferences." Awarded Patent No. US 8,817,070 82, Date: August 26, 2014.

●Collaborated with Verizon leadership to align goals, manage deliverables, and measure success of highly confidential lab projects.

●Oversaw communications between Verizon and vendors from Nokia, ADTRAN, Cisco, Ciena, Juniper, Tandberg, Ericsson, Calix, ARRIS, Coriant, Nortel, BroadSoft, Oracle, HP, Fujitsu, Big band, Sea Change, Onx, Enterprise Web, IBM and Agilysys.

●Provided hands-on management to a team of six engineers overseeing all IT stakeholder’s projects.

●Served as technical advisor over each project, maintaining milestones in Agile format.

●Acted as sole support engineer performing testing, configuration, implementation, and fiber connectivity between various Verizon equipment setting up OTN, SONET/SDH, and Packet, 10g, 40g, and 100g circuit build-out, supporting packet traffic required by DWDM networks.

●Implemented, configured, and supported Fujitsu Fw9500 and CDS ROADM equipment testing OTN, OTDR, and wavelength measurements.

●Designed, implemented, installed, configured, and set up Verizon Lab footprint to support FiOS/FTTP projects for Outside Plant (OSP) and Inside Plant (ISP).

●Served as expert in Cisco LAN Switching, including VLANs, private VLANs, spanning tree and turning, VPN, GRE, IPSec as well as most routing protocols RIPv2, EIGRP, OSPF, BGP, and MPLS.

●Served as IT firewall representative for stakeholders and designed, configured, and implemented firewall additions and changes.

●Troubleshoot network issues and resolve complex issues.

●Supported Verizon project coordination using Agile and Jira.

●Implemented and configured mobile and LAN/WAN including routers, switches, and load balancers.

ADDITIONAL EXPERIENCE

VERIZON COMMUNICATIONS Temple Terrace, FL

Technical Supervisor, Lead Sr. Network Engineer, 2005-2011

Led team of five in Verizon Development and Test Lab. Served as DHCP Server Administrator. Coordinated all projects. Handled all vendor relations to get equipment installed and performing to specifications. Maintained $3M budget. Tested network equipment that involves Verizon FTTP/FiOS. Liaised between Verizon stakeholders and vendors offering technical advice on equipment being purchased for Verizon’s footprint. Designed, implemented, installed, and configured setup of Verizon Lab footprint to support FiOS/FTTP projects for Outside Plant (OSP) and Inside Plant (ISP). Configure and set up VPN access and firewall setting for External Vendors.

INTERGRAPH COMPUTER SERVICES, Brooksville, FL

Sr. Network Engineer, 1999-2004

Designed, configured, and implemented Cisco WAN router networks as well as Cisco switches, PIX firewall, and IDS protection for multiple customers. Demonstrated extensive understanding of partner model and VAR methodologies conducting business with large enterprise and government accounts. Oversaw customer projects as lead engineer, completing them from beginning to end for customers such as EG&G, Publix Credit Union, Jackson Navy Air Station (NAS), Core of Engineers Army (Ft. Belvoir), Core of Engineers (Charleston, SC and Wilmington, NC), Santa Clair Housing Authority, and Tacoma, CA 911 system.

Cisco Certified Network Associate (CCNA), and Cisco Certified Network Professional (CCNP), 2003. Designed WAN network layouts and documentation. Used Microsoft Visio and visual aids for conceptual understanding. Wrote technical bulletins for customers. Provided technical phone support for Field Engineers during installations. Designed and implemented protocols for pre-determined configurations using TCP/IP, RIP, EIGRP, OSPF, BGP, IPX, BSTUN, and SNMP. Implemented and designed voice over IP, MPLS, Wi-Fi, ATM/IMA, DS3, OC12, OC48, Frame Relay, ISDN, VPN, 3DES, IPSec Encryption, Quality of Service (QoS), and Traffic Shaping across multiple customer networks.

ELECTRONIC DATA SYSTEMS (EDS), Plano, TX Network Engineer, Communication Technician, 10 years.

NEW ENGLAND PATRIOTS, NEW YORK GIANTS, DETROIT LIONS, AND ATLANTA FALCONS, NFL Place Kicker, 4 years.

EDUCATION

KILGORE COMMUNITY COLLEGE, Kilgore, Texas

Associate, Data Processing

Louisiana Tech University, Ruston, Louisiana

Business Administration

TECHNICAL SKILLS

●Full-Stack Solutions, IOT, Zero Touch Solutions

●Cisco DNAC, Thousand Eyes, Meraki Dashboard, Cisco Prime, Cisco Works, Aruba Central, Aruba Clearpass, Aruba AirWave, IRIS, CCW, SalesForce, Microsoft Dynamics, Ultron, SPS, Cisco Transport Controller (CTC), Ciena OneControl, Netscout, Netsmart 500, Netsmart 1500, Coriant Panorama and other network monitoring and troubleshooting tools.

●Cisco Catalyst Switches C9200, C9300, C9400, C9500, Nexus Switches, Meraki Switches, Security Appliances, All vendor Enterprise Network gear Cisco, Meraki, Aruba, Arista, and Extreme.

●Wireless; Cisco WLC, Access Points, Meraki Access Points and all products for Meraki, Aruba, Extreme, Arista, Ruckus, and Ubiquiti

●Microsoft Teams, Webex, Zoom

●PowerShell and Windows

●Fujitsu equipment professional; FW9500, FW4500, FW4100, CDS HD12, HD32, HD62, TM 41, TM51, TM61

●Storage architectures such as SAN, NFS, FC, iSCSI, NAS and OSD

●Cisco and Ciena NG Metro ROADM, ONS/NCS and DWDM

●Cisco 2k and 4k platform, E-line, Packet, Wave, along with Ciena T-series 6500 equipment support of OTN, OUT, ODU circuit build out.

●Nokia: 7450 Switches, 7750 Routers, Nokia GPON OLT - 7342 ISAM ITTU, ONT- GSFU, GMDU, SOHO, 5520

●DS1, DS3, ATM, OC3, OC48 and GiGe circuits

●Spirent test equipment

●Cisco WLC (Wireless LAN Controllers) 2504, 3504 and 5520’s

●VXLAN/SDN/NFV/Cloud implementation and configuration using vRouter, vSwitch, vFirewall and vLoadBalancer configuration via vShpere.

●VoIP and SIP knowledge on multiple vendor platforms, Cisco, Broadsoft and Nortel CS2k voice gateway

●ARRIS BPON and GPON OLT AXS2200, AXSVision and ONT'S - SFU, MDU's, SOHO, VMS1100,

●IPC1100 and Desktop ONT's. DAC 6000, SEMv8, RAD, D EDFA, STB's, Sling Boxes. Coriant - BPON OLT DMAX 1120, ONT's - SFU, MDU and SOHO's. Coriant Long Haul equipment 7100 RODAM and FODAM, Coriant 7100 EMS GUI Application, Juniper Routers; ERX700, ERX1440, E320 and MX960's, MX Switching, Cisco ISR4331, ISR4335, Cisco 9300, Cisco 7609, Cisco 6509, Cisco 3925, Cisco 3750,

●3524, 3640 IPSEC, Cisco 3640 MPLSNPN, Cisco 2800.

●Routing protocols; EIGRP, OSPF, BGP, and MPLS

●VLANs, Private VLANs, Spanning Tree and Trunking, VPN, GRE, IPSec

●DHCP Server Admin, Motorola Set Top Boxes, DAC, RADD, OMl00, Harmonics Transmitter.

●Routing protocols, IP, IPX, HSRP, OSPF, RIP, EIGRP, BGP, IBGP, EBGP and APPLETALK.

●Agile and Jira project management

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