Customer Service Assembly Line
Resume:
KIWEE GALLOWAY
Charlotte, NC
***********@*****.***
Professional Profile: * 15+ years of experience in the customer service and production field * Background includes packaging and manufacturing on assembly and production lines. Maintaining the cleanliness and orderliness of the workspace, while practicing GMP in the facility. Monitoring the assembly line and removing faulty products as well as checking orders including quality checks for items shipping out *
Proficient with Microsoft Office Applications Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- level position. Ready to help team achieve company goals. Work Experience
Packer/Shipper
Elements-Charlotte, NC
March 2022 to May 2024
Monitored the assembly line and removing faulty products
• Performed other tasks as assigned and followed production guidelines and specifications
• Ensured that all production deadlines are met
• Completed quality decisions based on provided control outlines
• Performed routine quality inspection operations on industrial and commercial items
• Maintained and organized all records, documentation, and other files associated with inspection tasks
• Managed in-process inspections, first piece, article, and final audit inspection
• Handled verification of inspection, measurement, and testing
• Worked as a QA Specialist
IRS - Customer Service Representative
It's-Integra-Charlotte, NC
May 2021 to April 2023
Resolved associate, tool and service delivery issues revealed by statistical reports. Increased efficiency and performance by monitoring team member productivity and providing feedback. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Updated account information to maintain customer records. Developed customer service policies and procedures to meet and exceed industry service standards. Production Associate/Quality Control
CEC Electrical-Charlotte, NC
March 2021 to February 2022
Checked orders including quality check for shipping out
• Scanned orders and ensured they were sent to the appropriate customers
• scanning orders and ensuring they were sent to the appropriate customers, maintaining the cleanliness and orderliness of the workspace, monitoring the assembly line and removing faulty products as well as checking orders including quality check for shipping out Plastic Specialist /Quality Control
Plastic Omnium-Greer, SC
May 2015 to September 2020
Monitored the assembly line and removing faulty products
• Performed other tasks as assigned and followed production guidelines and specifications
• Ensured that all production deadlines are met
• Completed quality decisions based on provided control outlines
• Performed routine quality inspection operations on industrial and commercial items
• Maintained and organized all records, documentation, and other files associated with inspection tasks
• Managed in-process inspections, first piece, article, and final audit inspection
• Handled verification of inspection, measurement, and testing
• Worked as a QA Specialist
Customer Service Representative
Pier One Imports-Anderson, SC
January 2007 to May 2015
I would assist customers with inquiries or concerns related to a company's products or services. I was responsive to customers' needs and always looking to find a solution to customer inquiries. A team player who goes the extra mile to ensure customers are satisfied. Education
Human Resource Management
Ashford University - Chandler, AZ
November 2020 to Present
Skills
• Quality Inspection
• Assembly
• Packaging
• Quality Control
• Manufacturing
• Order Picking
• Materials Handling
• Warehouse Experience
• Microsoft Office
• Shipping & Receiving
• Quality Assurance
• Security
• Quality control
• Quality assurance
• Customer service
• Cash register
• Sales
• Retail sales
• Assembly
• Manufacturing
• Communication skills
• Customer support
• Retail math
• Computer skills
• Leadership
• Negotiation
• Time management
Certifications and Licenses
Driver's License
Guard Card
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