Customer Service Office Administrator

CARL A. FRANKLIN

*** ********* *** **, ******, WA 98056, 206-***-****

. TENSION104@ YAHOO.COM

PROFILE

Collections and customer service background throughout my career on the phones has strengthened not

only stabilty n positions, but character as well. Eight yoars of diverse customer service has allowed mo

to offer the highest level of support not only on the phones but to my co-workers as well. Generaly, both

kl sets have offered me great reward and experience that allow me to be confident inthe knowledge I

hhave attained and that yet to be learned,

EXPERIENCE

2014 TO CURRENT FOR Northwest, LLC Mercer Island, WA

OFFICE ADMINISTRATOR

Inbound customer service, offering phone supporto all members ofthe office stat. Providing

resolution to field management of a 36 restaurant franchise.

fice administration; preparing dally deposits, organizing franchise communications so that

Information is provided on a timely protessional bass.

Executive support; preparing professional communications, maintaining compliance within the

wide-spread franchise group, and maintaining the executive calendar.

2011 TO 2014 ‘Santander USA Englewood, CO

BACK END ACCOUNT MANAGER

‘Sating up arrangements for customers that have auto loans in arrears. Using phone and email

‘methods of communication

‘Skip tracing; vertying references and information provided for loan purposes to ensure the

company does not incur any financial loss due to customer issues.

"Negotiation, problem solving and empathy have been valuable skills have provided in this

position

2010 TO 2011 (Omni Financial Brooms, CO

SALES/OPENER,

(Opening calls for closers in a tax resolution environment, handling of back tax resolutions, liens

and levies.

Voritying owners, as wall as ype of tax debts, state and federal to ensure officiency tothe closing

process.

Managing 200-300 calls a day with the highest lovel of customer service,

2006 TO 2007 SprinuNexto! Lone Tree, CO

COLLECTIONS SPECIALIST

Fielded customer calls regarding collections and customer account issues (500 calls per day in

volume.

‘Specialized in client communications regarding bilings issues, fraud disputes as well as

Irregularities within an account prot.

Laison between corporate and cllent as well as bank and corporation,

Worked closely with tam members to ensure goals were met while maintaining customer

satisfaction inthe collections environment,

2006 To 2005 CCentrix Financial Centennial, CO

COMMUNICATION SPECIALIST

2000 To 2003 MC! Worldcom Glendale, CO

PACESETTER/INSIDE SALES REP

1999 Te 2000 ATAT Comcast Aurora, CO

DOOR TO DOOR SALES REP

EDUCATION

2009 TO CURRENT Community College of Aurora ‘Aurora, CO

REFERENCES

References ate available on request

Contact this candidate