P O Be A
Resume:
ANUSHA TOM
Personal Details
Address:
ANUSHA TOM KIZHAKKEVATTOTHRA(H)
VALLAMKULAM (P O)
THIRUVALLA PATHANAMTHITTA (DIST) KERALA STATE
INDIA
PH :+91-984*******
DOB: 21-Nov-1994
Status: Female/Married
**********@*****.***
Driving license
Indian Driving License
M/C with gr
LMV
Known Languages
English
Malayalam
Tamil
Hobbies
Working on computer, Driving, Reading, Listening Song, Watching movies, Gaming,Travelling.
Educational Qualifications
Madras University
Skills
Excellent Inter personal and analytical skills
Excellent communication skills.
Always responsive to change.
High adaptability
Perseverance and Integrity at Work
Reliable and trustworthy.
Excellent management skills with the ability to delegate and supervise.
Objective
To be a professional who strives for excellence in all areas of my career by making use of my knowledge and skills for the purpose of realizing objectives
Educational Qualification
Bachelor of Computer Application, MADRAS CHRISTIAN COLLEGE (2012-2015)
Secondary School&Higher SecondaryHOLY FAMILY CONVENT MAT.HR.SEC.SCHOOL
Academic Qualification
Qualification
University/Board
Percentage
BachelorofComputer Application
Madras University
Nil
12th
State syllabus
81%
10th
State syllabus
61%
Experience
1.Worked as a Process AssociateAccenture Services Pvt. LtdCollection of Bad debts (Inbound/Outbound – Canadian Region): May 2015 – Mar 2017
SLA of an individual for 30+ 90 + and 180+ to be met regularly.
Handling one of the highest numbers of accounts in the team.
Pulling Aging report for the team and segregating the portfolio on month beginning.
Pulling Dispute Report and sending it to the client and the concern department on week beginning.
Prioritizing the team to work on-accounts which is put as on-account (unallocated & unidentified).
Doing risk calculation and circulating it to the whole team indicating risk for the month.
Maintaining the payment tracker.
Publish the daily dashboard to the internal management
Create performance chart of agents on daily, weekly and monthly basis
Prepare Monthly reports and presentations for Project Management Review and send it to the clients onshore
2.Worked as a Senior Representative Hexaware Technologies (Outbound – US Region): Nov 2017 – Oct 2018
Outbound calling to US universities and employees
BGV database updating
Verifying and timely processing the US based applicant company
Ensuring the daily queues SLA and TAT
Handling the automated calls through altitude dialer system as per the US Time Zones(EST,CST.MST.PST,HAST)
Ensuring the agreed call model for OB in the given threshold target to Talk, Wrap, Not Ready and other state by using citrix user system
Ensuring the daily signed in and compliance
Budding with newly joined agents to downstream the knowledge
95% and above average Quality score performed against to the weekly targets
Adherence to customer personal information and ensure the country data privacy policies.
IT SKILLS
1.MS Office:- MS Excel, MS Word, MSPowerPoint, MS Outlook
2.Internet, Email
PERMENENT COMMUNICATION ADDRESS
ANUSHA TOM
W/o TOM THOMAS
KIZHAKKEVATTOTHRA (H)
VALLAMKULAM (PO)
THIRUVALLA
PATHANAMTHITTA DIST
KERALASTATE
INDIA
India No: +919*********,+91-949*******,+469608600
E-MAIL:**********@*****.***
Reference
1.M.VIGNESH
General Manager
Fidelity Business Services
Mobile: +919*********
mailto:************@*****.***%20
2.ShobanaThangaraju
Team Leader
Accenture Pvt.Ltd
Mobile: +919*********
Declaration
The information I have provided is true to the best of my knowledge and belief
ANUSHA TOM
Vallamkulam, Thiruvalla
.
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