Customer Service Representative
Resume:
Cynthia Johnson
Aberdeen, MD *****
******************@*****.***
Professional Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service representative position. Ready to help team achieve company goals.
Skills
Time Management
GPS and Route Planning
Vehicle Inspection
Schedule Management
Customer Service Passenger Support
Money Transfer Systems
City and Non-City Driving
Safe Driving Techniques
Work History
April 2020 - July 2023
Lyft - Baltimore, MD
Driver
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Delivered goods and products to customer on time and in excellent condition.
Coordinated efficient routes to avoid delays and optimize schedules.
Kept detailed mileage and fuel reports to track overall fuel costs.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
December 2019 - May 2021
1st Team Staffing - White Marsh, MD
Call Center Representative
Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Boosted customer service satisfaction ratings through consistent quality control.
February 2015 - October 2019
John Hopkins Hospital - Baltimore, MD
Environmental Services Housekeeper
Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
June 2010 - December 2014
Payless Shoes - Baltimore, MD
Key Holder
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Trained and supervised new employees to apply best practices in customer service and store operations.
Managed customer needs and delegated tasks to employees for optimal coverage.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
June 2008 - May 2010
Dunbar Armored - White Marsh, MD
Cash Teller
Enhanced customer satisfaction by providing efficient, accurate cash handling and transaction processing.
Streamlined teller processes for increased efficiency and productivity within the branch.
Maintained a high level of accuracy with cash transactions, resulting in reduced discrepancies and improved branch performance.
Assisted customers with account inquiries and provided solutions to resolve issues promptly.
Education
May 2008
Baltimore City College Baltimore, MD
High School Diploma
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