Cabin Crew Manager
Resume:
CHRISTINA ACOSTA
C A B I N C R EW I N S T R U C TOR
*********@*******.***
Lake Mary, Florida 32746
Contact
Skilled Cabin Safety Inspector, Flight/Ground Instructor, and Cabin Crew Manager. Adept in equipment inspection and fostering teamwork. Excelled in enhancing safety, improving training methods, and leading by example, significantly boosting team performance and compliance. Demonstrates unmatched adaptability and a keen eye for detail, ensuring optimal operational efficiency and safety standards. P r o f e s s i o n a l Summary
S k i l l s
Teamwork and Collaboration Equipment Inspection
Attention to Detail Training and mentoring
Decision-Making Adaptability and Flexibility
Effective Communication Emergency Response
Safety policies
CABIN SAFETY INSPECTOR
AEROREGIONAL — Quito, Ecuador
Jun 2021 - Dec 2023
FLIGHT/GROUND INSTRUCTOR
AEROREGIONAL — Quito, Ecuador
Jun 2021 - Dec 2023
CABIN CREW MANAGER
AEROREGIONAL — Quito, Ecuador
Jun 2021 - Dec 2023
E x p e r i e n c e
Provided guidance on safe work practices and monitored employee compliance with safety protocols. Identified areas where additional training is needed for workers regarding health and safety topics. Supervised students during open-air flying exercises ensuring compliance with FAA guidelines. Created engaging presentations to enhance student understanding of complex topics related to aviation. Monitored student progress and provided feedback regarding performance. Provided guidance and support to students during flight instruction sessions. Evaluated student progress through written examinations and practical assessments. Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
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CABIN CREW MANAGER
TAME EP — Quito, Ecuador
Oct 2019 - Jun 2020
LEAD FLIGHT ATTENDANT
TAME EP — Quito, Ecuador
Mar 2007 - Jun 2019
FLIGHT ATTENDANT
TAME EP — Quito, Ecuador
Mar 2001 - Jun 2007
FLIGHT ATTENDANT
SAETA ECUADOR — Quito, Ecuador
Mar 1992 - Jun 1993
QUALITY MANAGEMENT COORDINATOR
YIREH FLY ACADEMY — Cuenca, Ecuador
CABIN CREW TRAINER
YIREH FLY ACADEMY — Cuenca, Ecuador
Conducted regular staff meetings to foster effective communication and performance. Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities. Assigned, prioritized, and delegated tasks and responsibility to departmental employees. Conducted pre-flight briefings with crew members to ensure safety protocols were followed. Developed strategies for efficient onboard operations and implemented them effectively. Collaborated closely with pilots in order to coordinate takeoffs and landings safely and efficiently. Inspected food carts prior to meal service for quality assurance purposes. Adapted easily to changing schedules due to weather conditions or other factors affecting flights. Resolved disputes between passengers or between passengers and crew members in a professional manner. Administered first aid treatments when needed according to established protocols. Trained in emergency evacuation procedures, CPR, and First Aid. Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions. Provided detailed instructions on emergency procedures and ensured all passengers had the necessary information before takeoff.
Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs.
Implemented corrective actions based on audit findings in order to improve overall product and service quality levels.
Maintained up-to-date records of all quality control activities, including test results, product specifications and inspection reports.
Collaborated with cross-functional teams to identify root causes of quality issues and implement solutions.
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SALES REPRESENTATIVE
ECUADORTOUR TRAVEL AGENCY — Quito, Ecuador
Utilized multimedia resources such as e-learning modules to supplement classroom instruction. Conducted regular assessments to evaluate performance of trainees and identify areas for improvement. Collaborated with colleagues in developing innovative approaches to simulate real-life scenarios in the classroom environment.
Communicated product features, advantages, and benefits to customers. Utilized persuasive communication techniques to close deals quickly and efficiently. CERTIFICATED CABIN CREW IN FLIGHT OPERATIONS
Jul 1991 ESCUELA AERONAUTICA DE AVIACION CIVIL — Quito-Ecuador Education
Certifications
SMS Safety Management systems Crew Resource Management Customer service Coaching
First Aid Dangerous Goods
Ground Cabin Instructor Cabin Safety Inspector
Aviation Lead Auditor Training
L a nguages
Spanish
Native
English
Fluent
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