Human Resources Customer Service
Resume:
Shakura Alphonse
Reliable, Dependable; Available
Indianapolis, IN 46203
*.*****@*****.***
I am an enthusiastic, self-motivated, reliable, responsible and hardworking person. I am a mature team worker and, Team leader, adaptable to all challenging situations. I am able to work well under pressure and adhere to strict deadlines. I graduated from college with an associates degree, and a bachelor’s degree in business management. I have great customer service skills and work very hard at applying my college education to my work space.
Willing to relocate to: Indianapolis, IN
Authorized to work in the US for any employer
Work Experience
Business Manager
Green Bay Health Services-Green Bay, WI
April 2023 to August 2023
Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Notary Public
Green Bay Health Services-Green Bay, WI
March 2022 to August 2023
witness the signing of official documents and verify the identity of the signees. They administer oaths and affirmations, maintain notary journals, and handle various legal documents such as contracts, affidavits, and loan documents.
Case Manager
Green Bay Health Services-Green Bay, WI
January 2022 to February 2023
Monitors cases by verifying clients attendance, observing and evaluating treatments and responses, advocating for needed services and entitlements, obtaining additional resources; intervening in crises, providing personal support. Maintains clients records by reviewing case notes,logging events and progress.
Republic services
American Greetings-Green Bay, WI
August 2020 to September 2022
contact cold and warm leads and prospective clients from an outsourced or in-house call center to deliver their sales pitches. Identifying customers needs, researching customer issues, and providing prompt, clear solutions via phone calls.
Human Resources Manager
Eden vista-Green Bay, WI
August 2021 to August 2022
responsible for managing every aspect of the employment process, including orientation and training new staff members. They also assist with payroll management, so employees receive their paychecks on time.
Education
Associate in Business Management
Rasmussen college - Green Bay, WI
February 2019 to Present
Medical assistance in Nursing
Rasmussen College-Wisconsin - Green Bay, WI
October 2018 to October 2019
Skills
• Windows (5 years)
• Word (5 years)
• WMS (2 years)
• Contract Negotiations (1 year)
• Assistant Manager Experience
• Medication Administration
• Caregiving
• Nursing
• Critical Care Experience
• Vital Signs
• Cash Handling
• Store Management Experience
• Management
• Human Resources
• Schedule Management
• Project Scheduling
• Recruiting
• Human Resources Management
• Employee Orientation
• Office Management
• Sales
• Customer service
• Negotiation
• Budgeting
• Social work
• Conflict management
• Project management
• Supervising experience
• Analysis skills
• Microsoft Access
• Business development
• Documentation review
• Project scheduling
• Account management
• Salesforce
• Recruiting
• CRM software
• Human resources
• Schedule management
• Payroll
• Windows
• Critical care experience
• Banking
• Office management
• Clerical experience
• Accounts payable
• Proofreading
• QuickBooks
• Vital signs
• Inside sales
• Cash handling
• Outbound sales
• Telemarketing
• Nursing
• Typing
• Specimen collection / processing
• Accounting
• Home health
• Marketing
Certifications and Licenses
Medication Administration
March 2018 to Present
CPR & First Aid
March 2018 to Present
Cbrf certified
Present
driver's license
Business certificate
April 2020 to Present
Certified Home Health Aide
CPR Certification
First Aid Certification
LSW
LBSW
Certified Medical Assistant
LMFT
Clinical Social Worker
Certified Medication Technician
Life Insurance License
Personal Lines License
Senior Professional in Human Resources
SHRM Senior Certified Professional
Certified Apartment Manager
Assessments
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Home health aide skills — Proficient
June 2022
Providing care to patients in a home setting
Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Verbal communication — Completed
December 2022
Speaking clearly, correctly, and concisely
Full results: Completed
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Home health aide skills — Proficient
May 2024
Providing care to patients in a home setting
Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
June 2024
Influencing and negotiating with customers
Full results: Proficient
HR: Compensation & benefits — Proficient
June 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Inside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Case management & social work — Proficient
November 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Recruiting — Completed
June 2024
Managing the candidate sourcing and selection process Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Medication administration
Contact this candidate