Customer Service Logistics Manager

James Bartlett

919-***-**** ***************@*****.*** 8128 Wheeler Woods Dr. Apex, NC 27539

Objective

Customer-focused professional with over 30 years of experience in sales, customer service, and logistics. Proven track record in achieving customer satisfaction, upselling products, and efficient task management. Eager to bring my extensive experience and skills to a reputable company where I can build a long-term career and contribute to its success.

Experience

CUSTOMER SERVICE, LOWES HOME IMPROVEMENT: CARY, NC — 2019 - PRESENT

• Maintain the tools and hardware department, ensuring it is well-stocked, clean, and organized.

• Set up displays and follow planograms to optimize product placement.

• Assist customers in finding products, providing efficient and friendly service.

• Upsell products and Lowe's credit card, significantly contributing to the department's sales targets.

• Awarded multiple customer service awards for excellence in customer interaction and service.

LOGISTICS MANAGER, THE DELICATE DISH: APEX, NC — 2019 - PRESENT

• Manage inventory and shop organization for family-owned business.

• Unpack incoming products and prepare orders for shipment.

• Handle order fulfillment, packing, and delivery.

• Make regular post office runs and manage local pickups and deliveries. RIDESHARE DRIVER, UBER & LYFT: GA / NC - 2014 - 2018

• Provided safe, clean, and enjoyable rides for customers.

• Ensured timely and efficient transportation to customers' destinations.

• Maintained high customer satisfaction ratings through excellent service. PRODUCTION MANAGER, THE PAPERY NOOK: KENNESAW, GA - 2009 - 2014

• Oversaw order management, production, and logistics for family-owned business.

• Managed inventory and ensured timely fulfillment of orders.

• Coordinated with team members to maintain efficient operations. CERTIFIED POOL OPERATOR, JACKSON POOLS: FT. MYERS, FL - 2006 - 2009

• Managed and maintained a weekly pool route, ensuring pools were clean and safe.

• Provided excellent customer service to pool owners.

• Upsold services and products related to swimming pool upkeep and maintenance VARIOUS POSITIONS: FOOD & BAR, WAREHOUSE, RETAIL JOBS - PRIOR 2006

• Developed strong customer service, sales, and teamwork skills across multiple roles.

• Gained valuable experience in various service-oriented positions. Education

• Associate Degree in Photography

Meramec College, St. Louis, Mo

• High School Diploma

Maur Hill Prep School, Atchison, KS

Skills

• Customer Service Excellence

• Sales and Upselling

• Task and Time Management

• Inventory and Logistics Management

• Team Collaboration

• Display and Planogram Setup

• Route Management

Certifications:

• Certified Pool Operator (CPO)

• Forklift Operator Certification

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