Customer Service Data Entry

Jonesboro, GA ***** 404-***-**** ************@*****.***

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KENNEDI SIMS

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Order Management

High-Volume Dining

Guest Relations Management

Food Spoilage Prevention

Account Updating

Data Entry

Complaint Resolution

Customer Needs Assessment

Payment Processing

WORK HISTORY

WAITER 09/2020 to Current

Applebee's Neighborhood Grill & Bar, Stone Mountain, GA

Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Managed high volume of customers during peak hours, maintaining prompt and efficient service.

SALES ASSOCIATE 09/2020 to Current

Snipes, Stone Mountain, GA

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

CUSTOMER SERVICE REPRESENTATIVE 09/2022 to 05/2023

Lowes Home Improvement Stores, Lithonia, GA

Enhanced customer satisfaction by promptly addressing concerns.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

EDUCATION

Southwest Dekalb High School, Decatur, GA

High School Diploma, 06/2021

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