Customer Service Data Entry

*********@*****.*** 972-***-****

CC

SKILLS:

• Strong customer service skills.

• Work in a team environment.

• Communication skills.

• Negotiation.

• Problem-solving.

• Knowledge of Microsoft Office

and other collection software.

• Data entry.

• Collection efforts.

• Inbound/Outbound calls.

• Compliance.

• Automated dialer experience.

• Self-directed.

RESUME OF CAYLI CARPENTER

EMAIL: *********@*****.***

CELL: 972-***-****

EXPERIENCE:

CHICKEN EXPRESS, RED OAK, TX • 11/2019 – 10/2020

- Operated cash register.

- Worked closely with work associates to solve problems and handle customer concerns.

- Mentored new team members on POS system operation, customer service strategies and sales goals.

- Answered questions about store policies and concerns to support positive customer experiences.

- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

KOHLS FULFILLMENT CENTER, DESOTO, TX • 10/2020 – 11/2022

- Packing, Shipping, and Receiving Assembler.

- Picked orders, scanned products and packed boxes.

EXETER FINANCE, IRVING, TEXAS – 11/2022 – PRESENT

- Contact customers in attempt to recover outstanding balances in late- stage collections.

- Negotiated specific, attainable repayment plans.

- Receive and process inbound calls from customers to assist with payments and other account services they may need with their account.

- Enter and update client accounts in the client portfolio.

- Review and summarize creditor provided data on debtor payment history.

- Calculated interest and amortization schedules and explained associated payment options to customers.

EDUCATION:

- High School Diploma • 05/2020 • Red Oak High School, Red Oak, TX

- Navarro College • 06/2020 • Waxahachie, TX

Current Part-time Online Student

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