Customer Service Representative

Henderson, NV ***** +1-702-***-**** *********************@*****.***

Frances Vargas-Robinson

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. PROFESSIONAL

SUMMARY

SKILLS

CUSTOMER SERVICE REPRESENTATIVE 01/2023 to 05/2023 Masimo Stork, Las Vegas, NV

CUSTOMER SERVICE REPRESENTATIVE 08/2022 to 01/2023 Duke Energy, Las Vegas, NV

CUSTOMER SERVICE REPRESENTATIVE 06/2016 to 05/2020 Sutherland Global Service, Las Vegas, NV

WORK HISTORY

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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● Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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● Streamlined call center processes for improved efficiency and reduced wait times. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Collaborated with team members to develop best practices for consistent customer service delivery.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and

•Detail-Oriented

•Accurate Data Entry into systems

•Ability to Multitask & Prioritize

tasks

•Provide feedback to management regarding

concerns and trends

•Follow company policies and procedures

•Customer Retention

•Complaint Resolution

•Excellent

communication &

Listening skills

•Great interpersonal

skills, such as empathy

and patience

•Call Center Experience (Onsite

& Remote)

•Inbound /Outbound calls

•Active Listening

•FirstCall Resolution

•Call Management/Account

Updating

•Account billing & Payments

the company alike.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Updated account information to maintain customer records. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Antelope Valley High School, Lancaster, CA

High School Diploma, General Studies, 06/2005

EDUCATION

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