Customer Service General Manager
Resume:
MARQUIS COLEMAN
Profile
Experienced in a wide range of services and skilled with computer processes. Damage and crisis control has been a major tool/task that I have developed over the years, ranging from fires and HR duties being a general manager in the restaurant business too delegating insurance claims and mortgage agreements. 12+ years in customer service and 5+ years in labor departments. Easily taught and very dedicated to my employers.
Experience
Management, Portillos Restaurant Group, Oakbrook, IL — 2013-2017
•Sanitation instructor, Self Serve licensed
•Correcting and adjusting food handling procedures
•Ensure guest relations were keeping up with the standard.
•Precise time management
•Calculating sales over multiple cashiers using excel.
•Handling restaurant business on a global scale and representing the a Chicago land mark in other major cities when opening new stores.
•Back office logging and sales management.
•Hourly Wage $12.75
Collections Counselor, Dovenmuhle Mortgage: Aurora, IL 2017-2018
•Advising clients on loan collections.
•Retention specialist
•Collecting Debts using automated systems.
•Time management regarding the call volume needed for the day.
•Record keeping and organization were a major necessity with this company.
•Hourly Wage $16.00
Retention Specialist, Progressive: Midlothian, IL 2020-2021
•Tracking down policies that were pass due.
•Reinstating auto policies that were up for termination.
•Became knowledgable on many different loans from renters too commercial.
•Keeping records of delinquent loans.
•Attending to customer service calls.
•Processing the start up loans while giving accurate quotes to customers and dealerships.
•Taking inbound calls from across the nation.
•Rate $18.00 + bonus
General Manager, The Licking (South Side), Chicago, IL 2021-current
•Overseeing corporate relations
•Running an operation solely on my own.
•Managing 20 employees regarding everything from payroll to HR relations.
•Profit & Loss prevention
•Project management and Building upkeep
•Managing relationships with the alderman and staying up to code with city regulators.
•Kitchen management
•Salary $52k/year
Education
Mount Carmel HS: 2 years
Proviso West HS: High School Diploma
Northern Illinois University: year completion, Engineering Dept.
Skills
•Able to type 60 words per minute.
•Managing people during tasks.
•Personality has to be one of my best skills because I feel as if it can even make the people around me feel good about themselves.
•Leading a group towards a common goal.
•Organization of crowds.
•Party and Fundraiser Planning.
•Microsoft Office
•Time Management
•Loss Prevention
•Customer Service
•Importing/Exporting goods using many different POS systems
************@*****.***
11146 S. Vernon Ave.
Chicago, IL
60628
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